Stacey Arsenault
Summerside,PE
Summary
Motivated professional with successful experience in customer service and sales. Experienced in managing inventory, merchandising and ensuring high standards of customer service. Excels in developing product knowledge and understanding customer needs to ensure excellent customer experience. Motivated individual with extensive experience in retail sales. Proven track record of achieving sales goals, providing excellent customer service and consultation as well as meeting customer needs. Processes a comprehensive knowledge of products and services and excellent communication and interpersonal skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Head Housekeeping Supervisor
Quality Inn Hotel
08.2024 - Current
- Reduced guest complaints by conducting regular room inspections and addressing issues promptly.
- Conducted regular performance reviews for housekeeping staff, setting clear expectations and providing constructive feedback to drive professional growth.
- Ensured compliance with brand standards by regularly updating guidelines and reinforcing adherence amongst staff members.
- Established open communication channels with all team members, promoting a positive work environment.
- Worked with front desk to respond promptly to all guest requests.
- Scheduled and prioritized tasks to staff, overseeing work completion.
Bar Supervisor
DOOLY'S
09.2003 - Current
- Maintained high standards of cleanliness and safety within the bar area
- Interacted with guests in a professional manner at all times
- Delivered exceptional customer service by tending to guests needs
- Assisted in training new bartenders on drink recipes, pouring techniques and cash handling practices
- Scheduled parties and took reservations
- Controlled inventories of food, equipment, and liquor to report shortages to designated personnel
- Supervised cash handling procedures to safeguard against theft or loss
- Managed daily operations, including scheduling, ordering and inventory control
- Recruited, hired and trained new members of bar staff
Retail Associate
HMS OFFICE SUPPLIES
10.2021 - 07.2024
- Assisted customers with locating items and finding prices
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
Education
Certification - Accounting and Information Systems
Holland College
Summerside, PE05.2003
Skills
- Verbal and Written Communication
- Appeals Support
- Sales Promotion
- Strong Communication and Interpersonal Skills
- Cash Register Operation
- Self-Directed Learning
- Cleaning and Sanitizing
Languages
English
Elementary
Certification
Responsible Beverage Certificate
Timeline
Head Housekeeping Supervisor
Quality Inn Hotel
08.2024 - Current
Retail Associate
HMS OFFICE SUPPLIES
10.2021 - 07.2024
Bar Supervisor
DOOLY'S
09.2003 - Current
Certification - Accounting and Information Systems
Holland College
Responsible Beverage Certificate
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