Stacey Allen-Cillis
Hamilton,ON
Summary
Highly driven and dependable professional with a decade of experience in operations management, communications, volunteer and department management. Passionate about designing and leading innovative projects and delivering exceptional customer experiences. Results-oriented; experienced at securing project funding, interpersonal relations. Self-motivated, highly resourceful with the ability to problem solve and prioritize issues in fast-paced, deadline-driven environments with the ability to work autonomously and with a team. Expertly collaborates with key stakeholders, customers, clients, the media, local businesses, and community members to increase awareness of an organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Chef Department Manager
Farm Boy Inc
01.2022 - Current
- Lead team of 9-12 members, providing excellent daily and weekly inventory management, on-floor merchandising, and adherence to food safety and preparation procedures
- Oversee day-to-day department operations, including training and scheduling, and execute daily, weekly, and monthly KPIs
- Maintain weekly budget for purchasing products and supplies, improving interdepartmental relations, and overall GP
- Provide excellent customer service and ensure a food-safe environment for customers while overseeing the hot bar, salad bar, soup bar, and all sandwich preparations
- Excel at all bi-annual health and safety and cleaning audits.
Founder
Connected Clout
01.2015 - Current
- Effectively leverage social media and digital networks for numerous local businesses; design and execute social media strategies, manage online marketing campaigns, and drive brand awareness, engagement, and traffic
- Develop robust social media strategies across Facebook, Twitter, and Instagram platforms for diverse client base, including Mustard Seed Co+op, Organics Live, Oliver's Garden Project, St
- Ann's Hamilton Elementary School, AndiD RMT Body Healer, Silver Icing, and Owl Eye On The Fly
- Efficiently manage up to four client accounts simultaneously; accurately represent voice of each client when creating their social media content plan
- Conduct regular engagement with customers, influencers, and followers to increase social media lead generation.
Co-founder and Lead Support
Oliver's Garden Project
01.2011 - Current
- Secured over $30,000 in funding to create an innovative community organic vegetable gardening project that has raised $3,000 in funds to date, with 100% of profits supporting local youth charities
- Developed business partnerships, public relations strategies, and social media campaigns to increase awareness of the organization's cause, secure third-party promotions, and grow volunteer engagement
- Deployed extensive project management, fundraising, and special events planning skills to organize new gardens for five local families
- Identified and nurtured key networking opportunities with community stakeholders, businesses, and the Farmer's Market Manager.
General Manager and Marketing Manager
The Mustard Seed Co+op
01.2015 - 01.2021
- Led 17-member team of employees, providing strategic planning and solutions, improving operations, and increasing profits
- Oversaw day-to-day operations of a grocery retail store and café, ensuring optimal customer service was delivered to 3,000+ members and 250+ vendors
- Developed and owned social media strategy and content for the company's brand, reaching over 10,000 followers across Instagram and Facebook
- Improved the open rate of weekly Mailchimp email newsletter campaigns to 2,000+ subscribers by almost 30%
- Planned, executed, and supervised the successful delivery of weekly, monthly, and annual pop-up events.
Project Manager
Green Venture
01.2013 - 01.2014
- Designed and delivered engaging after-school programs on food security and vegetable gardening to children ages 6-1
- Collaborated with diverse community members and groups on informative program delivery, including Oliver's Garden Project organization, teachers, administrators, volunteers, and local businesses
- Managed and evolved relationships with program funders and partners while securing sponsorships, donations, and grants
- Conducted focus groups to gather in-depth insights on programming as part of the strategic planning process
- Completed various administrative duties such as managing the organization's databases, preparing meeting minutes and agendas, and completing funding reporting requirements.
Education
Project Development -
Neighbourhood Leadership Institute
Hamilton, Ontario01.2015
Skills
- Community Relationship Building
- Project Management
- Operations Management
- Social Media Management
- Team Leadership
- Customer Service
- Inventory Management
- Strategic Planning
- Budget Management
- Food Safety
- Purchasing
- Vendor Relations
- Regulatory Compliance
- Resource Management
- Cost Control
- Staff Coordination
- Workflow Optimization
- Equipment Maintenance
- Business Management
- Performance Improvement
- Kitchen Operations
- Food spoilage prevention
- Forecasting and planning
- Food safety and sanitation
- Effective Communications
- Process Improvements
- Kitchen Management
- Verbal and written communication
- Staff Scheduling
- Customer Retention
Certification
- Project Initiation: Starting a Successful Project, Coursera, 05/2022
- Foundations of Project Management, Coursera, 12/2021
- Project Planning: Putting It All Together, Google, 04/2022
- Life Coaching Certification, New Skills Academy, 04/2022
- Cooks Assistant Certification, 10/2001
- Holistic Herbalism Diploma, 2024
Accomplishments
- Growing in the Greenhouse, The Cowan Foundation, Oliver's Garden Project, 04/2013
- Gardens For Good Grant, Nature's Path Organic Foods, Oliver's Garden Project, 11/2011
Board Membership
Member, Board Of Directors, Local Food and Farm Co-op, Hamilton, ON, 05/2022, 10/2023, Contributed to the economic empowerment of local farmers and food producers through strategic decision-making and governance.
Volunteer Experience
Food Delivery Volunteer, Food4Kids Hamilton Halton Niagara, Hamilton, ON, 07/2015, 08/2015, Contributed to the delivery of food to children in need within the Hamilton, Halton, and Niagara regions., Supported the organization's mission to alleviate child hunger and enhance the learning potential of children in the community.
References
Available upon request
Languages
English
Native or Bilingual
Timeline
Chef Department Manager
Farm Boy Inc
01.2022 - Current
Founder
Connected Clout
01.2015 - Current
General Manager and Marketing Manager
The Mustard Seed Co+op
01.2015 - 01.2021
Project Manager
Green Venture
01.2013 - 01.2014
Co-founder and Lead Support
Oliver's Garden Project
01.2011 - Current
Project Development -
Neighbourhood Leadership Institute
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