Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Atoussa Sakhapour

Summary

Results-driven professional focused on delivering exceptional support for client needs. Successfully manages concerns and resolves conflicts to maximize client satisfaction. Offers strong background in customer relations and communication.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager of Operations

Covernotes Coffee House
09.2018 - Current
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.

Administrative Assistant

K2 Dental
08.2016 - 09.2020
  • Initiated inbound and outbound communication with patients to schedule appointments, discuss payment options, and address any concerns they may have had regarding their services.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Optimized calendar management for providers by scheduling appointments strategically while considering priorities and minimizing conflicts.

Patient Care Coordinator

Gillmore Medical & Dental Clinic
05.2013 - 09.2016
  • Optimized patient flow and improved the overall patient experience, contributing to increased patient satisfaction and retention.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Improved overall organization within the office by implementing electronic filing systems for patient records, reducing time-consuming paperwork processes.

Education

Bachelor of Science - Kinesiology And Psychology (Double Major)

York University
Toronto, ON
04.2017

Skills

  • Self-awareness
  • Attention to Detail
  • Time management
  • Professionalism
  • Conflict resolution
  • Customer Relations
  • Multitasking
  • Reliability
  • Verbal & Written Communication

Certification

  • CPR-HCP (Health Care Provider)
  • CPR Level C/AED
  • First Aid
  • Food Handler Certificate
  • Smart Serve

Timeline

Manager of Operations

Covernotes Coffee House
09.2018 - Current

Administrative Assistant

K2 Dental
08.2016 - 09.2020

Patient Care Coordinator

Gillmore Medical & Dental Clinic
05.2013 - 09.2016

Bachelor of Science - Kinesiology And Psychology (Double Major)

York University

Similar Profiles

CREATE PROFILE
Atoussa Sakhapour