Stacy Mercier
Campbellton,NB
Summary
Driven and resourceful professional with 10+ years of experience in administrative work and customer service. Currently an Government of New Brunswick employee with a track record supporting professional needs with well-organized precision. Versatile resume packed with experiences and knowledge.
Overview
11
11
years of professional experience
Work History
Program Officer
Government Of New Brunswick
02.2023 - Current
- Manage 181 tenants (complaints, repairs, questions, etc.)
- Monitor rent payments, arrears and arrangements of all tenants
- Perform rent renewals of tenants before deadlines
- Write notices to tenants, as needed
- Deliver tenant transfers, move ins and evictions
- Update Emergency list for future tenants
- Organize visits for new tenants
- Evaluate, manage, coordinate and deliver over 50 loan applications from NB Housing Home Repair Program
- Respond to phone calls, emails and messages from loan applicants, case workers, social workers, general public, and other collegues
Administrative Assistant
Collège Communautaire Du Nouveau-Brunswick
12.2022 - 02.2023
- Administrative duties & provide outstanding customer service to all students
- Coordinate, assist and deliver all paper work for Executive meetings
- Handling confidential information of students
- Creation of weekly Newsletters on online platform, and deliver information for students
- Maintain professional liaison with parents, professionals, employers, and various organizations
- Team player in planning and delivering various events such as: Graduation ceremony, Employer and student workshops, and more!
- Manage Access databases converting complex data into easy-to-interpret data via graphics in MS Word & MS Excel
- Maintain supervisor and colleagues daily calendars for appointments, meetings, activities
Lead Client Advisor
Royal Bank Of Canada
03.2021 - 12.2021
- Offer outstanding customer service and handle challenging situations with ease
- Person responsible for balancing all currencies inside the bank
- Order money to fill ATMs and customer orders, while respecting branch limits at all times
- Collaboration with colleagues
Customer Service Agent
Jazz Aviation LP
04.2017 - 03.2021
- Work with various software such as Qik and Amadeus
- Offer outstanding customer service to over 600 passengers daily
- Make passenger reservations
- Manage difficult situations such as delays, cancellations, rebooking passengers, overbookings while keeping client satisfaction
- Demonstrate high attention to detail, organization and management of multiple tasks simultaneously
- Keep up to date with Transport Canada's laws and courses
- Liaise with external and internal colleagues (I.e. Other CSA's, ramp agent, flight crew, dispatch, etc)
- Accomplish on time performance
Marketing and Communications Coordinator
Venn Innovation Inc.
07.2016 - 04.2017
- Boost brand awareness with social media and email campaigns
- Answer general marketing department inquiries by email, phone and mail
- Coordinate meetings between project members and clients
- Organize events and deliver promotion for events, by using various platforms and tools such as Mailchimp and EventCreate
Marketing Coordinator
CPA Unification Agency New Brunswick
06.2015 - 08.2015
- Provide administrative assistance
- Help advertise for major events
- Keep website up to date
- Keep important policies up to date
- Provide new promotional ideas
- Professional text translation
Marketing Coordinator
Les Aventuriers De Charlo
05.2013 - 08.2014
- Administrative duties
- Creation of website content, social media and other marketing collateral
- Create waiver's for various club activities
- Organize activities & club committee meetings
- Determine profits generated by each activity
- Recruitment of volunteers, sponsors and prizes for activities
- Provide outstanding customer service
- Maintain timesheets for employees
- Provide tally of payments received & handle bank deposits
Education
Bachelor in Business Administration - Marketing
Université De Moncton
Moncton, NB05.2016
Skills
- 10 years experience in high level customer service and administrative related work
- Works quickly and highly adaptable
- Ability to independently assess issues and initiate solutions
- Bilingual (French/English)
- Excellent organization and planning skills
- Microsoft Office Suite master
- Experience in project management
- Excellent communication and relationship management skills
- Strong work ethic
- Adapts quickly and loves new challenges
- Ability to simultaneously manage all aspects of multiple projects while consistently meeting strategic objectives
Timeline
Program Officer
Government Of New Brunswick
02.2023 - Current
Administrative Assistant
Collège Communautaire Du Nouveau-Brunswick
12.2022 - 02.2023
Lead Client Advisor
Royal Bank Of Canada
03.2021 - 12.2021
Customer Service Agent
Jazz Aviation LP
04.2017 - 03.2021
Marketing and Communications Coordinator
Venn Innovation Inc.
07.2016 - 04.2017
Marketing Coordinator
CPA Unification Agency New Brunswick
06.2015 - 08.2015
Marketing Coordinator
Les Aventuriers De Charlo
05.2013 - 08.2014
Bachelor in Business Administration - Marketing
Université De Moncton
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