Sruthy Krishna
Halifax,NS
Summary
An adventurous and ambitious individual, I thrive on the excitement of life's diverse experiences. With proven skills in boosting revenue through effective customer connections and persuasive sales communication, I bring a dynamic energy to every professional endeavor. I am well-organized, reliable, and experienced in tasks ranging from setting up displays to offering customers informed assistance. My dedication extends beyond transactions; it's about fostering loyalty through unparalleled support. I am eager to contribute my enthusiasm and skills to a team that values innovation and a customer-centric approach.
Overview
4
4
years of professional experience
Work History
Event Staff Member
Glow The Event Store
11.2023 - Current
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
Administrative Assistant
Aniyappan & Associates
02.2023 - 10.2023
- Initially provided administrative support remotely
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Established an organized filing system, both digital and physical and ensuring smooth day to day operations.
- Scheduled office meetings and client appointments for staff teams.
Technical Support Representative
Gatestone & Co. International
02.2023 - 05.2023
- Assisted customers in identifying issues and troubleshoot to restore their service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Customer Service Representative
Voysus Connection Experts Inc.
12.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally on their water heaters, HVAC units, plumbing and electrical units.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of outbound calls around 350- 400 including answer machines with minimal wait times in daily basis.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, introducing new plans and offers.
BUSINESS DEVELOPMENT INTERN
LeKAC Sourcing Ltd.
09.2022 - 12.2022
- Leveraged market research and Salesforce to identify potential industries, focusing on targeted email and message outreach
- Established meaningful relationships with prospects, organizing meetings to understand needs and crafting tailored solutions
- Utilized email and messages for lead sourcing, efficiently filtering prospects based on specific criteria
- Managed client requests, collaborated cross-functionally, and delivered regular metrics for reporting.
TEAM MEMBER
H. A. Kidd and Company
12.2021 - 08.2022
- Conducted daily counts with precision, minimizing stockouts through careful reconciliation
- Demonstrated efficiency by surpassing daily order targets
- Collaborated with cross-functional teams to implement processes, enhancing overall team efficiency and customer satisfaction.
SALE SUPERVISOR
Boutique Paislee
07.2019 - 09.2020
- Implemented strategies, reducing store expenses by 10% for increased profitability
- Maintained over 95% scores in weekly Loss Prevention audits, ensuring adherence to company standards
- Collaborated on creative displays, resulting in a 15% increase in customer engagement and sales.
Education
Master of Management -
Crandall University
Moncton, NB05.2023
Bachelor of Design -
National Institute of Fashion Technology
Kannur, IN05.2019
Skills
- Sales and Research: Experience using technology and multiple sources of intelligence for research to scale sales activity Proficient in prospecting and lead generation strategies
- Data Management: Skilled in data tracking and analytics to inform strategic decision-making KPI monitoring and analysis for performance evaluation
- Customer Engagement: Ability to command and lead customer meetings, fostering strong client relationships Prior experience in customer experience roles, ensuring satisfaction and loyalty
- Technical Proficiency: Proficient in Salesforce for efficient customer relationship management Advanced skills in Microsoft Office for data analysis, reporting, and communication Experience with Five9, showcasing expertise in cloud-based contact center solutions
- Social Media Management: Experience in handling social media accounts for brand visibility and engagement
- Design Software: Familiarity with Adobe Illustrator, Photoshop, InDesign, and CorelDRAW for creating visually appealing materials
Projects
Summer Intern, Blossom Inners Pvt. Ltd, Kochi, Kerala, Researched and identified market trends and introduced period panties in the most influential lingerie brand in South India., Collaborated with the manufacturing team to develop and launch a collection of bamboo fabric period panties, contributing to a 15% increase in overall sales for the company., Implemented marketing strategies, including social media campaigns and influencer partnerships., 06/2018, 07/2018
Timeline
Event Staff Member
Glow The Event Store
11.2023 - Current
Administrative Assistant
Aniyappan & Associates
02.2023 - 10.2023
Technical Support Representative
Gatestone & Co. International
02.2023 - 05.2023
Customer Service Representative
Voysus Connection Experts Inc.
12.2022 - 02.2023
BUSINESS DEVELOPMENT INTERN
LeKAC Sourcing Ltd.
09.2022 - 12.2022
TEAM MEMBER
H. A. Kidd and Company
12.2021 - 08.2022
SALE SUPERVISOR
Boutique Paislee
07.2019 - 09.2020
Master of Management -
Crandall University
Bachelor of Design -
National Institute of Fashion Technology
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