Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sruthi Keerthi Balusu

Kitchener,Canada

Summary

Experienced and dependable professional with over 3.5 years in clinic operations and 9 months in customer service. Skilled in healthcare administration, staff supervision, EMR implementation, and patient care coordination. Proven ability to enhance clinic efficiency, manage high-volume environments, and deliver exceptional service. Strong organizational and communication skills with a dedication to providing a seamless experience for patients and customers.

Overview

4
4
years of professional experience

Work History

Clinic Manager

RK Clinics
06.2019 - 03.2023
  • Oversaw day-to-day operations, streamlining workflow to enhance patient satisfaction and clinic efficiency.
  • Supervised a team of 10+ staff including front-desk, nursing, and support personnel to ensure seamless operations.
  • Implemented and maintained EMR (Electronic Medical Records) systems, increasing data accessibility and reducing paperwork errors.
  • Managed patient scheduling, billing, inventory, and procurement of medical supplies to ensure smooth clinical functioning.
  • Ensured strict adherence to healthcare regulations, internal policies, and hygiene standards across departments.
  • Handled patient queries and complaints both in-person and over the phone with empathy and professionalism, ensuring timely resolutions.
  • Collaborated with physicians, lab technicians, and administrative staff to deliver coordinated and timely healthcare services.
  • Maintained organized records and documented feedback for continuous service improvement.
  • Supported staff during high-volume hours and resolved escalated service issues while maintaining a calm, efficient environment.
  • Participated in regular training and process improvement sessions to keep staff updated with changing healthcare protocols.

Customer Service Associate

DMart
09.2018 - 05.2019
  • Delivered courteous and efficient service in a fast-paced retail setting, consistently meeting customer expectations.
  • Responded to customer inquiries and concerns in person and via phone, ensuring accurate information and timely resolutions.
  • Managed escalated complaints with empathy and professionalism, contributing to increased customer loyalty and satisfaction.
  • Provided personalized assistance by recommending products and assisting with purchases to enhance the customer experience.
  • Coordinated effectively with sales floor and billing teams to ensure accurate transactions and smooth checkout processes.
  • Documented customer feedback and recurring concerns to support service improvements and staff training.
  • Supported teammates during peak hours to maintain optimal service levels and reduce wait times.
  • Maintained store appearance and ensured shelves and displays were well-stocked and aligned with visual standards.
  • Actively participated in ongoing customer service and product training to stay informed and improve performance.
  • Adhered to all safety, cleanliness, and company policy standards, contributing to a pleasant and secure shopping environment.

Education

Bachelor of Science - Computer Science Engineering

Adikavi Nannaya University
07-2018

Skills

  • MS Office Suite (Word, Excel, Outlook, Teams)
  • MS Windows, Linux and Mac OS
  • Clinical management

Languages

English
Hindi
Telugu

Timeline

Clinic Manager

RK Clinics
06.2019 - 03.2023

Customer Service Associate

DMart
09.2018 - 05.2019

Bachelor of Science - Computer Science Engineering

Adikavi Nannaya University

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Sruthi Keerthi Balusu