Sruthi Varier

General Motors

• Tracked and managed all current and future material changes to ensure seamless integration into production processes.
• Interpreted and implemented complex engineering work orders using systems integrated within the GEPICS platform.
• Supported with Model Year 2024 launch.
• Collaborated with the material team to execute material breakpoints and communicated updates to key stakeholders across the plant.
• Monitored production orders, identified potential delays, and proactively communicated issues to maintain project timelines.
• Validated daily error reports, ensuring a complete and accurate Bill of Material (BOM) for every order before production.
• Served as the backup ECR Coordinator, identifying incoming part number changes, managing part inventories, creating breakpoints, and collaborating with Design Release Engineers and program teams to understand the scope of engineering changes. Acted as the first point of contact for ECRs flagged as warranty issue resolutions.
• Partnered with the engineering community to identify and resolve issues throughout the production process.
• Worked closely with the Dynamic Vehicle Testing team to address warranty and customer-facing issues, implementing immediate solutions using data or calibration files.
• Supported launch activities by preparing and formatting build reports for pre-production orders and ensuring accurate data transfer through GEPICS to downstream systems.
• Collaborated with order fulfillment and program teams to accommodate builds for unique configurations, including commercial demands.
• Facilitated the production trial run process by determining build timing and initiating changes within the GEPICS system.

• Planned and executed engineering trials in collaboration with the CORE production team, meeting engineering requirements and timelines.
• Liaised with suppliers, logistics, and material handling teams to ensure the timely arrival, inspection, and scheduling of trial materials.
• Rescheduled trial plans to address key engineering changes aimed at resolving warranty and customer concerns.
• Supported plant production and material planners during and before build events to ensure seamless operations.
• Collaborated with production teams to analyze trial outcomes, escalating concerns to the design and quality teams when trials were unsuccessful.
• Assisted with TWO’s and supported the TWO Coordinator as needed.
• Served as the primary point of contact for suppliers regarding production trial run readiness.
• Facilitated BTABs and tool moves across multiple plants, working with Tactical Operations, Purchasing, and Suppliers to ensure successful trial completions.

• Managed CAMVAP, Small Claims, and Product Liability cases for Hyundai Canada, addressing warranty and customer escalation issues.
• Analyzed forensic investigation results to resolve product liability claims effectively.
• Designed and implemented an automated dashboard using SQL and Power BI for real-time analysis of outstanding and incoming warranty claims.
• Collaborated with dealerships, field technical managers, and other stakeholders to evaluate and resolve escalated warranty claims.
• Partnered with global supply chain and quality teams to assess and approve parts-related warranty claims.
• Coordinated with Transport Canada and other regulatory bodies to identify safety concerns and update internal documentation accordingly.
• Worked closely with compliance and legal teams to update service bulletins and deliver training to dealerships and dealer development teams.
• Conducted market research and analysis for dealer development teams to benchmark parts and labor hourly rates.
• Participated in weekly program engineering calls, providing insights from warranty and resolution teams on specific upcoming program changes.
• Represented Hyundai Canada as a subject matter expert in warranty claims during CAMVAP arbitrations and small claims matters.
• Achieved warranty cost reduction metrics by ensuring efficient and strategic claims handling.
• Developed a training matrix for district sales experience managers to enhance knowledge of warranty and goodwill claims processes.
• Liaised with Hyundai's global warranty support center to maintain and update Hyundai Canada’s warranty documentation.
• Ensured timely case reviews and responses, consistently meeting team KPIs.