Summary
Overview
Work History
Education
Skills
Timeline
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Sruthi Prasad

Thunder Bay,Ontario

Summary

Customer-oriented Administrative/Sales manager offering over 2+ years of experience in retail operations, sales and service team leadership and profitability strategies. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate project needs.

Overview

6
6
years of professional experience

Work History

Store Manager

Just Cozy
Thunder Bay, ON
09.2023 - Current
  • Recruit, train, and manage a high-performing team of sales associates.
  • Foster a positive and collaborative work environment.
  • Set performance expectations and provide regular feedback to team members.
  • Motivate and inspire the team to achieve sales targets and customer service goals.
  • Develop and implement strategies to drive sales and meet revenue targets.
  • Ensure exceptional customer service is consistently delivered.
  • Monitor and analyze sales trends, adjusting strategies as needed.
  • Resolve customer complaints and inquiries in a timely and satisfactory manner.
  • Oversee inventory levels to prevent stockouts or overstock situations.
  • Implement inventory control measures to reduce shrinkage and losses.
  • Ensure the store layout and displays align with the company's visual merchandising standards.
  • Regularly update product displays to showcase promotions and new arrivals.
  • Manage day-to-day store operations, including opening and closing procedures.
  • Monitor product presentation to enhance the overall shopping experience.
  • Develop and manage the store budget, tracking expenses and revenue.

Fashion Department Manager

Walmart
Thunder Bay, ON
03.2023 - 12.2023
  • Curate and manage the fashion department's product assortment based on current trends and customer preferences.
  • Implement visually appealing displays to showcase merchandise and promote sales.
  • Regularly update displays to highlight promotions and seasonal collections.
  • Monitor and control inventory levels to prevent stockouts and excess stock.
  • Collaborate with buyers to ensure a diverse and attractive product mix.
  • Implement strategies to minimize markdowns and optimize inventory turnover.
  • Train and motivate the sales team to deliver exceptional customer service.
  • Stay informed about fashion trends to assist customers in making informed purchasing decisions.
  • Handle customer inquiries, concerns, and returns with professionalism and efficiency.
  • Develop and implement sales strategies to achieve revenue targets.
  • Analyze sales data to identify opportunities for growth and improvement.
  • Conduct regular staff training on effective sales techniques and product knowledge.
  • Recruit, train, and manage a high-performing team of fashion associates.

Administrative Assistant

Reliance
Bangalore, India
02.2022 - 05.2022
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Prepared expense reports on behalf of executives in accordance with company policies and procedures.
  • Scheduled appointments between clients and customers and internal staff members.
  • Developed project plans for various tasks assigned by upper management.
  • Answered questions from customers regarding products and services offered by the company.

Application Development Senior Analyst

Accenture Solutions Pvt. Ltd
Bangalore, India
12.2017 - 02.2022
  • Developed technical specifications based on functional requirements.
  • Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
  • Conducted client needs assessments, developing budgets and determining cost estimates based upon this information.
  • Integrated object-oriented design and development techniques into projects to support usability goals.
  • Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
  • Coordinated testing and validation procedures through software development lifecycle.
  • Programmed applications and tools using object-oriented languages with goals of code abstraction, stability and reuse.
  • Performed troubleshooting of post-release software faults to support live service and installed software patch design.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Insurance, E-commerce, Supply-Chain, Food/Beverage, and Banking industries.

Education

Bachelor’s Degree - Information Science & Engineering

JSS Academy Of Technical Education
Bangalore,India
07.2017

Skills

  • Customer Relationship Management
  • Data Entry
  • Database Management
  • Conflict Management
  • Decision Making
  • Store Policies and Procedure
  • Spreadsheet Management
  • Invoice Processing
  • Mail Handling
  • Office Administration
  • Strong Communication and Interpersonal Skills
  • Microsoft Excel
  • Administrative Support

Timeline

Store Manager

Just Cozy
09.2023 - Current

Fashion Department Manager

Walmart
03.2023 - 12.2023

Administrative Assistant

Reliance
02.2022 - 05.2022

Application Development Senior Analyst

Accenture Solutions Pvt. Ltd
12.2017 - 02.2022

Bachelor’s Degree - Information Science & Engineering

JSS Academy Of Technical Education

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