Sruthi
Brampton,ON
Summary
Overall, 4+ years of experience as a content and quality associate in the eCommerce and Digital learning industry. Ability to work as a team member and individual contributor per the organization's business requirements
Ability to take ownership and initiative steps in the new project and deep dive and effective measure has been taken to automate the process.
Good interpersonal and self-learner, with strong Leadership principles, committed, result oriented, and hardworking.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Content Quality Associate
Amazon Developmental Centre
11.2016 - 01.2019
- Converting eBooks to enhanced Typesetting.
- Performed quality checks to qualify user experience for content viewing (feature and format) and usage on a Kindle device.
- Used software tools & scripting language (HTML5/XML/CSS3, JS) to convert the eBooks to enhanced typesetting.
- Worked on Device Audits to check the quality of the eBook’s features.
- Various tools are tested using Beta testing.
- Provided blurbs to the self-publishing channel books.
- Worked with stakeholders, and publishers globally (US, UK) to provide status reports, communicate, and resolve through Trouble Ticket.
- Provided knowledge transfer and Process training to freshers in the Team.
- Multiple kaizens and ideas and process improvement have been executed in the team.
- SOP and wiki have been created for new processes in the Team.
- Monthly operational metrics (Productivity, quality, delivery, latency, SLA) have been reported for the process in the team using MS excel.
- Managed Overall reports of the team Using Excel. Worked closely with the SME of the team.
Web Coordinator
Edu Comp Solutions
08.2013 - 12.2015
- Utilized SEO techniques to optimize website content, improve search engine rankings, and increase traffic.
- Updated and maintained the company website.
- Uploaded appropriate content as per organizational requirements.
- Prepared and maintained daily and monthly reports using Excel.
- Created additional content for students, based on requirements using HTML, CSS, and PPT.
- Analyzed, audited, and improved the accessibility of websites and web applications.
- Possess good customer service in providing hardware defects in the product to the third-party providers(HCL).
- Good knowledge of Windows or Linux operating systems support.
Education
Master of Science - Information Technology
Women's Christian College
India04.2013
Bachelor of Science - Statistics
JBAS College For Women
India04.2010
Skills
- Content Quality Check
- Auditing
- Kaizen
- Process improvement
- Web Accessibility
- CMS
- WordPress
- JIRA
- HTML5, XML, JS, CSS3
- Typescript
- ARIA
- Adobe Photoshop
- VBA
- PYTHON
- SQL
Additional Information
KAIZENS & PROCESS IMPROVEMENT 2016- 2019
- Completed kaizen by automating daily production and quality report for the team using Excel Macros (VBA). This reduced the manual effort taken by an auditor to calculate and prepare the daily production sheet and eliminates human error.
- Completed process improvement by creating a blurb for self-publishing channel books and educating the stakeholder to avoid repetitive errors.
- Completed kaizen by automating the title set to process without manual ingestion using Excel VBA.
- Nearly saved $7000, reduced the AHT of the team, and reduced the audit stage for many processes.
Adhoc skills
Root cause analysis
E-book device Auditing
Handling Trouble ticket
Process improvement
Error detection
Deep dive
Kaizen
Operation Metrics
SLA
Certification
Amazon Kaizen award
Amazon Process improvement award
Timeline
Content Quality Associate
Amazon Developmental Centre
11.2016 - 01.2019
Web Coordinator
Edu Comp Solutions
08.2013 - 12.2015
Master of Science - Information Technology
Women's Christian College
Bachelor of Science - Statistics
JBAS College For Women
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