Summary
Overview
Work History
Education
Skills
Timeline
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Srushti Sharma

Brantford,Canada

Summary

Highly skilled E-Commerce specialist with 6 years of experience in strategic planning, market analysis, and digital marketing. Proven track record in driving business growth, optimizing e-commerce operations, and leading cross-functional teams. Proficient in developing marketing plans, managing key accounts, and enhancing customer satisfaction. Recently earned a Global Business Management diploma and eager to apply expertise to excel in the Canadian market.

Overview

8
8
years of professional experience

Work History

SALES REPRESENTATIVE – CONSUMER ELECTRONICS

BEST BUY
Brantford, Canada
10.2023 - Current
  • Provide exceptional customer service, assisting with product selection and demonstrating features by staying updated on product knowledge, promotions, and store policies
  • Effectively cross-sell and up-sell Best Buy's service and protection plans by understanding and addressing customers' technology and personal needs for devices and services.

BUSINESS DEVELOPMENT – FURNITURE AND TOYS CATEGORY

RELIANCE RETAIL INDUSTRIES
Mumbai, India
09.2022 - 08.2023
  • Presented tailored business plans to small and medium-sized enterprises, highlighting the benefits of utilizing Reliance Retail's marketplace. Managed strategic partner accounts with a focus on driving growth and enhancing customer satisfaction. Negotiated contracts with external agencies when necessary.
  • Enhanced tools and processes through collaboration with Operations, Product Development, and Marketing teams. Provided companywide training on digital marketing techniques.

ECOMMERCE SPECIALIST – MATTRESS & SLEEP SOLUTIONS

NILKAMAL FURNITURE
Mumbai, India
04.2021 - 07.2022
  • Oversaw complete sales and operational aspects of multiple e-commerce platforms including Amazon, Ebay, Shopify, ensuring efficient coordination of sales, promotions, supply chain expansion, new product launches, marketing and Social Media campaigns
  • Worked closely with merchandising and content teams to develop new products, ensure consistent brand identity in packaging and visual merchandising. Developed accurate forecasts for weekly and monthly inventory to maximize stock management efficiency

ECOMMERCE SPECIALIST – MATTRESS & FURNITURE

SLEEPYCAT MATTRESS
Mumbai, India
03.2020 - 02.2021
  • Led brand management and performance monitoring on e-commerce platforms, including expansion into marketplaces like Amazon. Collaborated with customer success and warehouse teams to execute end-to-end operations for the category team. Implemented proactive strategies to consistently achieve monthly brand targets across multiple channels.
  • Streamlined communication channels, resolving marketplace issues efficiently within and outside the organization while enhancing operational effectiveness and customer experience. Implemented comprehensive monitoring systems optimizing monthly sales performance in alignment with inventory levels and advertising plans.

KEY ACCOUNTS ASSOCIATE – APPLIANCES AND FURNITURE

AMAZON SELLER SERVICES
Mumbai, India
01.2017 - 12.2019
  • Provided strategic account management and assisting Amazon sellers in setting up and growing their business profitably. Conducted data analysis, created sales plans and roadmaps, monitored sales and built reports to track account growth
  • Contributed to the development of product catalogs and provided training on online business tools and technology to clients. Collaborated effectively with Category Managers, as well as Sales and Marketing teams.

Education

Global Business Management -

Conestoga College
Brantford, ON
05.2024

Bachelor of Business Management -

University of Mumbai
Mumbai, India
06.2015

Skills

  • Sales CRM Tools (Salesforce)
  • Key Accounts Management
  • Strategic Planning and Execution
  • Market Analysis & Trend Forecasting
  • Inventory Management
  • Negotiation Skills
  • Communication Skills
  • Leadership and Team Management

Timeline

SALES REPRESENTATIVE – CONSUMER ELECTRONICS

BEST BUY
10.2023 - Current

BUSINESS DEVELOPMENT – FURNITURE AND TOYS CATEGORY

RELIANCE RETAIL INDUSTRIES
09.2022 - 08.2023

ECOMMERCE SPECIALIST – MATTRESS & SLEEP SOLUTIONS

NILKAMAL FURNITURE
04.2021 - 07.2022

ECOMMERCE SPECIALIST – MATTRESS & FURNITURE

SLEEPYCAT MATTRESS
03.2020 - 02.2021

KEY ACCOUNTS ASSOCIATE – APPLIANCES AND FURNITURE

AMAZON SELLER SERVICES
01.2017 - 12.2019

Global Business Management -

Conestoga College

Bachelor of Business Management -

University of Mumbai

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Srushti Sharma