Srushti Panchal
Kitchener,ON
Summary
Reliable professional with hands-on experience in customer service, team supervision, and cash management. Consistently enhanced customer satisfaction and operational efficiency while training team members and managing inventory. Seeking to leverage skills in retail or customer service roles.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Supervisor
Mary Brown's Chicken
Stratford, Ontario
01.2025 - Current
- Led team meetings to align on goals and track progress.
- Delivered safety training and ensured regulatory compliance.
- Resolved customer issues promptly, enhancing overall satisfaction.
- Performed daily cash management activities including posting payments, transfers, deposits, and withdrawals.
- Monitored inventory levels and supported stock management to maintain optimal supply.
Customer Service Representative
LCBO
ON
11.2024 - 01.2025
- Delivered exceptional service in fast-paced retail environment, enhancing customer satisfaction.
- Addressed customer complaints promptly and effectively, improving overall service experience.
- Cultivated positive relationships with customers through friendly support, fostering loyalty.
- Found upselling opportunities based on customer needs.
- Kept inventory accuracy and analyzed stock trends
- Produced reports to support purchasing and restocking decisions.
- Used POS system to ring up customers and open and close tabs.
Education
Postgraduate Diploma - Global Business Management
Fleming College
Toronto, ON05-2023
Bachelor of Business Administration -
Dharamsinh Desai University
India04-2021
Skills
- Team Supervision & Training
- Customer Satisfaction & Service
- Workplace Safety Compliance
- Inventory & Stock Management
- Organizational Efficiency
- POS & Transaction Handling
- Cash handling
- Training and development
- Customer relationship management
Certification
Food Handler Certificate
Timeline
Supervisor
Mary Brown's Chicken
01.2025 - Current
Customer Service Representative
LCBO
11.2024 - 01.2025
Postgraduate Diploma - Global Business Management
Fleming College
Bachelor of Business Administration -
Dharamsinh Desai University