Srushti Nalavade
Mississauga,Canada
Summary
Experienced Recruiting Professional skilled in managing full-cycle recruitment processes, with a strong focus on candidate sourcing, screening, and interviewing. Proven ability to leverage recruitment technologies and social media platforms to enhance talent acquisition efforts. Collaborates effectively with hiring managers to align on job requirements and develop targeted sourcing strategies, resulting in improved hiring efficiency and elevated candidate experience.
Overview
4
4
years of professional experience
Work History
Team Member
Meltwich
Kitchener, Canada
08.2022 - Current
- Handled customer inquiries focusing on problem-solving and complaint resolution, ensuring satisfaction through effective communication and follow-ups
- Provided information and referrals regarding various products and services, tailoring responses to individual customer needs
- Collaborated with cross-functional teams to improve service processes and enhance the customer experience
- Demonstrated strong knowledge of company services and policies, ensuring that customer inquiries were addressed promptly and accurately
Office Administrator
VIP Vape
Kitchener, Canada
11.2022 - 08.2023
- Post job listings, screen resumes and schedules, conduct interviews, and assist with onboarding new hires
- Extending job offers to selected candidates, negotiating salary, benefits, and other terms of employment
- Drafted and reviewed employment contracts, ensuring clarity of job responsibilities, compensation, and terms while coordinating comprehensive onboarding processes for new hires
- Ensured compliance with labour laws, communicated employee standards and policies, and assisted with employee benefits enrolment, including health insurance and retirement plans
- Monitor competitor pricing and adjust company prices as needed; handle customer price match requests
- Coordinate planning, inventory setup, vendor communications, and staff training for new store openings
- Maintain documentation, manage schedules, and prepare reports on key business activities
- Address customer inquiries, negotiate with vendors, and ensure smooth operations
- Identify process improvements in hiring, inventory, and pricing strategies; suggest and implement changes
KYC Auditor
HFDC Limited India
Mumbai, India
08.2021 - 04.2022
- Conducted customer account audits to ensure compliance with KYC, AML, and CTF regulations, identifying deficiencies and recommending corrective actions
- Reviewed customer identification records, transaction histories, and risk profiles, ensuring accuracy and completeness
- Assessed and verified customer identification documents, ensuring authenticity and regulation compliance
- Provided training on KYC and AML compliance and conducted follow-up audits to ensure issue resolution
- Analysed customer data for suspicious activities, ensuring confidentiality and adherence to privacy policies
- Delivered exceptional customer service across multiple channels, resolving inquiries and maintaining accurate CRM records
Office Recruiter
Transformatrix LLP (India)
Mumbai, India
01.2021 - 08.2021
- Collaborating with clients to understand their hiring requirements, company culture, and the specifics of the roles they need to fill
- Writing detailed job descriptions based on the information provided by the clients
- Leveraging LinkedIn and other professional networks to source passive candidates
- Reviewing resumes and applications to identify suitable candidates
- Conducting interviews or video interviews to assess candidate’s skills, experience, and cultural fit
- Maintaining ongoing communication with candidates throughout the recruitment process
- Providing feedback and guidance to candidates regarding their applications and interviews
- Managing candidate expectations regarding salary, job role, and work environment
Education
Financial Planning Services -
Conestoga College
KitchenerFinancial Technology -
Conestoga College
KitchenerAccounting and Finance -
University of Mumbai
Mumbai, IndiaSkills
- Critical Thinking in Problem Resolution
- Proficient in Resolving Complaints
- Technology Competency
- Microsoft Office Suite
- Adaptability
- Flexibility
- Data Management
- Effective Multilingual Communication
- Collaborative Teamwork
Languages
English
Full Professional
Hindi
Full Professional
Marathi
Native/ Bilingual
French
Elementary
Affiliations
- Member of an NGO: social service.
- Classical dancer
- drama actor
References
Available upon request.
Timeline
Office Administrator
VIP Vape
11.2022 - 08.2023
Team Member
Meltwich
08.2022 - Current
KYC Auditor
HFDC Limited India
08.2021 - 04.2022
Office Recruiter
Transformatrix LLP (India)
01.2021 - 08.2021
Financial Planning Services -
Conestoga College
Financial Technology -
Conestoga College
Accounting and Finance -
University of Mumbai
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