SRUJAL SHAH
Regina,Canada
Summary
Fraud prevention professional with 3 years of experience at HDFC Bank, skilled in analyzing highvolume transactions, investigating suspicious activities, and ensuring compliance with regulatory standards. Over 1 year of Canadian experience in inventory control and merchandising. Proven track record of reducing fraud losses, enhancing customer trust, and using fraud monitoring tools. Completed a postgraduate certificate in Supply Chain Management with strong communication, accuracy, and analytical skills.
Overview
6
6
years of professional experience
Work History
Receiver
Costco
Regina, Canada
06.2024 - Current
- Process incoming deliveries, ensuring accurate quantities and proper documentation.
- Maintain inventory control, ensuring organized storage and appropriate stock levels.
- Assist in unloading and stocking, enhancing efficiency in store presentation.
- Collaborate with logistics teams to ensure smooth operations.
- Uphold safety standards, maintaining a clean and hazard-free workspace.
Merchandiser
M30 Retail Services, Match Retail, Rainbow Greenhouse, MCA
Regina, Canada
02.2024 - 07.2024
- Executed planogram setups, ensuring precise product placement and visual appeal.
- Managed inventory levels, restocked shelves, and organized displays for maximum efficiency.
- Installed fixtures and arranged layouts to improve customer experience.
- Coordinated with store teams to implement promotions effectively.
- Provided training on merchandising standards and best practices.
Fraud Detection Agent
HDFC Bank
Ahmedabad, India
09.2019 - 08.2022
- Monitored and analyzed 100+ daily banking transactions using internal fraud detection tools to identify suspicious activity and prevent unauthorized access.
- Investigated and resolved over 200 fraud cases per month, maintaining an average 95% resolution rate within 24 hours.
- Collaborated with internal departments (Risk, Compliance, and Customer Support) to streamline fraud prevention workflows and ensure timely case escalation.
- Contacted customers to verify high-risk transactions, blocked compromised accounts, and educated them on fraud prevention measures.
- Maintained detailed documentation for audit and compliance purposes, adhering to RBI and internal policy guidelines.
- Contributed to a 30% reduction in fraud-related losses over 12 months through proactive detection and continuous process improvement.
- Achieved a 98% accuracy rate in fraud identification and maintained 99% customer satisfaction during case handling and resolution.
Education
Supply Chain Management -
Saskatchewan Polytechnic
Regina, Saskatchewan12.2024
Process Quality Engineering -
Conestoga College
Doon, Ontario12.2023
BE - Mechanical Engineering
Alpha College
Ahmedabad, India05.2019
Skills
- Fraud Investigation
- Compliance & Documentation
- Cross-functional Collaboration
- Banking Systems
- Problem Solving
- Merchandising
- Inventory Control
- Technology
- Customer Service
Availability
Available for full day and overnight shifts, seven days per week. Flexible to accommodate 24/7 staffing needs.
Timeline
Receiver
Costco
06.2024 - Current
Merchandiser
M30 Retail Services, Match Retail, Rainbow Greenhouse, MCA
02.2024 - 07.2024
Fraud Detection Agent
HDFC Bank
09.2019 - 08.2022
Supply Chain Management -
Saskatchewan Polytechnic
Process Quality Engineering -
Conestoga College
BE - Mechanical Engineering
Alpha College
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