SRIVARSHNIE T.S

• Supervised and led a team of 15+ staff members, fostering a collaborative and high-performance work environment.
• Conducted regular training sessions to improve staff skills and ensure compliance with industry standards.
• Streamlined daily operations, resulting in a 15% reduction in operational costs.
• Oversaw budgeting, forecasting, and financial planning, maintaining accurate financial records.
• Managed payroll, accounts payable, and receivable, ensuring timely and accurate processing.
• Delivered exceptional customer service, leading to a 35% increase in repeat business.
• Handled customer inquiries and resolved complaints promptly and professionally.
• Developed and executed strategic marketing campaigns resulting in a 20% increase in sales.
• Leveraged social media platforms to enhance brand visibility and engagement.
• Organized and promoted special events, driving foot traffic and boosting sales during off-peak hours.

Certifications: Smart Serve, Certified Food Handler.
Achievements: Promoted to manager within a short span of time for demonstrating impressive leadership skills and ensuring customer satisfaction.

• Managed overall operations and social media platforms, increasing visibility and client engagement.
• Taught various dance forms and provided fitness mentorship, helping clients achieve their fitness goals.
• Organized events and workshops, boosting studio revenue and community presence.
• Demonstrated leadership and change management skills, fostering a positive and motivating environment.

Active Directory Administrator

• Modified Active Directory environments and maintained servers.
• Migrated AD objects to different domains.
• Handled domain controller promotions, validations, demotions, and patching.
• Managed user and service accounts, domain credentials, and AD sites and services cleanup.
• Handled tickets, reports, and change requests.
• Managed DHCP role authentication and subnet mapping.

Network Administrator

• Resolved network-related tickets and coordinated with vendors for device installations and migrations.
• Conducted BCP testing and managed IP addresses and network databases.
• Patched firewalls and facilitated ISP transitions.
• Replaced core switches.

Certifications: CCNA (Routing and Switching)
Achievements: Awarded “Star Performer of the Quarter” for exceptional performance in 2016.

• Communicated with customers to identify needs and expectations.
• Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
• Kept accurate records of all customer interactions and transactions.
• Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.