Sritanma Banerjee
Langley,BC
Summary
Results-driven Operations and Logistics professional with over 3 years of progressive experience in retail operations, inventory management, vendor coordination, and process improvement. Proven ability to develop and implement SOPs, manage cross-functional communication, and support system rollouts in fast-paced, customer-focused environments. Skilled in demand forecasting, budget tracking, fulfillment operations, and stakeholder coordination. Adept at streamlining workflows, enhancing inventory accuracy, and ensuring seamless store-level execution. Recognized for strong attention to detail, proactive problem-solving, and a collaborative approach to operational excellence.
Overview
4
4
years of professional experience
Work History
Supervisor
Berezan Liquor Stores
Langley, British Columbia
03.2024 - Current
- Led inventory planning and stock control using demand forecasting and cycle counts, improving inventory accuracy by 15%, increasing stock turnover rate, and reducing the stock-out rate by 25%.
- Managed supplier coordination and replenishment schedules, achieving a 98% on-time delivery rate, maintaining a healthy product shelf life, and optimizing the sell-through rate.
- Supported store operations by maintaining operational trackers, enhancing customer service flow, and contributing to a 10% increase in average transaction value and CSI (Customer Satisfaction Index) through improved shelf availability and staff coordination.
Operations Supervisor
Sport Chek
Langley, British Columbia
01.2023 - 03.2024
- Supervised day-to-day logistics and fulfillment operations including order picking, packing, and shipping, resulting in 97% order fulfillment accuracy and a 20% reduction in picking errors.
- Collaborated cross-functionally to support implementation and testing of new warehouse systems and tools, increasing operational efficiency and reducing task completion time by 30%.
- Utilized real-time inventory tracking systems to monitor product flow and proactively resolve operational disruptions, improving inventory accuracy and reducing discrepancies by 15%.
Operations Specialist
DHL
, India
05.2021 - 11.2022
- Oversaw daily warehouse operations and inventory control for 30+ personnel, enhancing stock accuracy by 18%.
- Coordinated inbound and outbound logistics using WMS and SAP, achieving a 95% on-time delivery rate.
- Led safety monitoring and process improvements through data analysis via Power BI, reducing operational delays by 15%.
Education
Post-Baccalaureate Diploma - Operations And Supply Chain Management
Kwantlen Polytechnic University
None09-2024
Bachelor of Arts - Economics Honours
University of Delhi
India06-2021
Skills
- Retail Operations Support
- Process Improvement
- Operational Planning
- Standard Operating Procedures (SOPs)
- Store Opening Coordination
- Order Fulfillment
- Administrative Support
- Project Execution
- Task Management
Timeline
Supervisor
Berezan Liquor Stores
03.2024 - Current
Operations Supervisor
Sport Chek
01.2023 - 03.2024
Operations Specialist
DHL
05.2021 - 11.2022
Post-Baccalaureate Diploma - Operations And Supply Chain Management
Kwantlen Polytechnic University
Bachelor of Arts - Economics Honours
University of Delhi
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