Sri Sukshmi Kollala
Kitchener,ON
Summary
A highly resourceful communications professional with proven strengths in marketing, social media, and relationship development seeking to leverage these assets as a Branch Assistant, Communications at CIBC Wood Gundy. With a passion for leading brand awareness, developing client relationships, and supporting business development initiatives, I will conduct my work consistent with CIBC's commitment to client-focused service and leading innovative financial solutions.
Overview
2
2
years of professional experience
Work History
Assistant Team Lead
Dollarama L.P.
Waterloo, Canada
08.2023 - Current
- Supervised work of cashiers, training new team members and monitoring performance.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Assisted in training and developing new staff members on store operations, policies and procedures.
- Managed daily operations with vendors, customers, sales associates and completed thorough opening, closing, and shift change functions to maintain operational standards each day.
SDS-CAP Associate
Amazon
Hyderabad, India
06.2022 - 11.2022
- Collaborated with cross-functional teams for problem resolution.
- Provided customer service support to clients via phone, email, and chat.
Education
Strategic Marketing Communications - Post-Graduate Diploma
Conestoga College
Kitchener, ON08.2024
Bachelor of Commerce (Honors) - ACCA
Gitam University, Hyderabad
01.2021
Skills
- Strategic communication planning
- Digital marketing expertise
- Social media management
- Client/Customer relationship building
- Brand awareness development
- Content creation and storytelling
- Cross-functional team collaboration
- Multichannel marketing implementation
- Adobe Creative Suite
- MS Office Google Suite
Affiliations
- Developed Strategic Marketing Communications Plans during academic learning.
- Crafted Compelling Digital Content
- Developed Internal and External Engagement Strategies for Stakeholder Communications.
Timeline
Assistant Team Lead
Dollarama L.P.
08.2023 - Current
SDS-CAP Associate
Amazon
06.2022 - 11.2022
Strategic Marketing Communications - Post-Graduate Diploma
Conestoga College
Bachelor of Commerce (Honors) - ACCA
Gitam University, Hyderabad
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