Summary
Overview
Work History
Education
Skills
Timeline
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Srishtti Dutt

London,ON

Summary

Systematic and organized administrative team member experienced with recruitment processes. Successfully handles multiple tasks and roles. Knowledgeable about managing schedules and records.

Overview

4
4
years of professional experience

Work History

Everyday Banking Associate

TD Bank
11.2022 - Current
    • Collaborated with other departments to confirm compliance with banking procedures and regulations.
    • Opened, closed, and updated accounts for customers.
    • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
    • Educated customers on features and benefits of banking products and services.
    • Evaluated client financial positions and identified most appropriate banking products.
    • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
    • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
    • Executed wire transfers, stop payments and account transfers.

Administrative Assistant

Northern Primrose Consulting Inc
08.2022 - 10.2022
  • Worked with different clients for their everyday needs, these include but are not limited to administration of recruitments, email handling, payroll invoicing
  • Helped with marketing of the brand and delivered results to all the clientele
  • Did research for clients and helped them build a brand
  • Helped clients in building awareness of their brands by helping them with their website's audit, creating ads and suggesting improvements for their website
  • Helped clients with daily scheduling and worked on their project management tools such as click up, Trello
  • Asana.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Manager

Harvey's
12.2021 - 08.2022


  • Helped with the training and development of employees, by providing them hands on training
  • Worked with an ATS to maintain records for any new candidates, devised a new onboarding process for any entry level employees
  • Crafted and executed new recruitment strategies that were aligned with organizational needs
  • By using various applicant tracking systems, screened resumes and performed skills assessment tests for junior positions
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Worked with an ATS to maintain records for any new candidates, devised a new onboarding process for any entry level employees

Human Resources Coordinator

Beverly Hills Sales Pvt Ltd
12.2019 - 06.2021
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
  • Contributed to development and maintenance of personnel policies to streamline and standardize procedures.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.

Education

Ontario College Graduate Certificate - Public Relations - Corporate Communications

FANSHAWE COLLEGE
London, ON
08.2022

Ontario College Graduate Certificate - Human Resource Management

FANSHAWE COLLEGE
London, ON
08.2021

BBA LLB (hons) - Law And Justice

Amity Law School. AmityUniversity
New Delhi, India
07.2020

Skills

  • Strong interpersonal and
  • Communication skills
  • Ability to work in a fast paced environment
  • Holds strong understanding of laws and can interpret technicalities of legal Framework
  • Strong technical proficiency with experience using Excel, PowerPoint and Microsoft Office suite
  • Recruitment Management
  • Human Resources Policy Implementation
  • Workforce Planning
  • Conduct Orientations and Training
  • Microsoft Office
  • Customer Service Management
  • Filing Documents

Timeline

Everyday Banking Associate

TD Bank
11.2022 - Current

Administrative Assistant

Northern Primrose Consulting Inc
08.2022 - 10.2022

Manager

Harvey's
12.2021 - 08.2022

Human Resources Coordinator

Beverly Hills Sales Pvt Ltd
12.2019 - 06.2021

Ontario College Graduate Certificate - Public Relations - Corporate Communications

FANSHAWE COLLEGE

Ontario College Graduate Certificate - Human Resource Management

FANSHAWE COLLEGE

BBA LLB (hons) - Law And Justice

Amity Law School. AmityUniversity

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