Srishti Marwaha
Calgary,Canada
Summary
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Fairmont Chateau Lake Louise
Lake Louise, Alberta
03.2025 - Current
- Managed all guest check-in and check-out processes efficiently and Making Special Happen.
- Responded to reservation inquiries via hotel management software-OPERA , ensuring timely assistance.
- Consistently surpassed monthly revenue targets through strategic upselling and exceeded Accor Live Limitless Loyalty Membership enrollment goals.
- Delivered exceptional luxury experiences that fostered guest loyalty.
- Addressed billing inquiries for guests, ensuring transparency in transactions.
- Committed to creating memorable moments for guests through personalized service.
- Resolved customer complaints quickly and courteously, and Maintaining Leading Quality Assurance Standards.
Front Desk Coordinator
Cactus Club Cafe
Calgary, Canada
09.2024 - 02.2025
- Greeted and welcomed guests with a friendly demeanor.
- Managed reservation systems to ensure smooth seating arrangements.
- Handled customer inquiries to provide exceptional service experience.
Stylist
Dynamite Clothing
Calgary, Canada
08.2024 - 02.2025
- Provided excellent customer service by assisting customers in selecting the best apparel and accessories to meet their needs.
- Maintained visual merchandising standards to enhance store presentation and appeal.
- Created positive relationships with customers through friendly interactions during each transaction.
- Styled customer outfits based on current fashion trends and personal preferences.
Shift Supervisor
Starbucks
Calgary, Canada
02.2023 - 08.2024
- Demonstrated ability to manage a team of employees and ensure successful shift operations.
- Managed store closing and opening procedures to ensure safety and security.
Front Desk Agent
Canadian Rocky Mountain Resorts
Lake Louise, Canada
09.2023 - 07.2024
- Interacted kindly with guests, offering assistance and support.
- Responded effectively to guest inquiries regarding hotel services, amenities, directions, local attractions.
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
Expert Client Advisor
Armani Exchange
Calgary, Canada
04.2022 - 09.2023
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
- Provided excellent customer service and support to clients, utilizing strong interpersonal communication skills.
- Built relationships with clients by providing timely responses to inquiries, requests, and complaints.
- Collaborated with cross-functional teams to develop strategies that drive customer loyalty and retention rates.
- Generated sales leads by leveraging existing relationships with customers.
Education
Bachelor of Arts - Psychology
Red Deer Polytechnic
Red Deer01.2025
Skills
- Time management
- Problem-solving skills
- Hospitality services
- Cash handling
- Customer engagement
- Conflict resolution
- Software proficiency
References
References available upon request
Timeline
Front Desk Agent
Fairmont Chateau Lake Louise
03.2025 - Current
Front Desk Coordinator
Cactus Club Cafe
09.2024 - 02.2025
Stylist
Dynamite Clothing
08.2024 - 02.2025
Front Desk Agent
Canadian Rocky Mountain Resorts
09.2023 - 07.2024
Shift Supervisor
Starbucks
02.2023 - 08.2024
Expert Client Advisor
Armani Exchange
04.2022 - 09.2023
Bachelor of Arts - Psychology
Red Deer Polytechnic
Similar Profiles
Munashe NyoniMunashe Nyoni
In Room Dining Server at Fairmont Chateau Lake LouiseIn Room Dining Server at Fairmont Chateau Lake Louise
Tillie MacEachernTillie MacEachern
Bell Attendant & Shuttle Driver at Fairmont Chateau Lake LouiseBell Attendant & Shuttle Driver at Fairmont Chateau Lake Louise
Geetak TrehanGeetak Trehan
Security and Loss Prevention Officer at Fairmont Chateau Lake louiseSecurity and Loss Prevention Officer at Fairmont Chateau Lake louise
Ihor KutsenkoIhor Kutsenko
Housekeeper at Fairmont Chateau Lake LouiseHousekeeper at Fairmont Chateau Lake Louise
Craig DicksonCraig Dickson
Heavy Equipment Technician at Element Technical ServicesHeavy Equipment Technician at Element Technical Services