Summary
Overview
Work History
Education
Skills
Timeline
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Srishti Chawla

Brampton,ON

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

2
2
years of professional experience

Work History

Store Associate

Coach
04.2022 - 08.2023
  • Used credit card machines, calculators and barcode scanners to record transactions.
  • Enforced in-store security to drive health and safety procedures and regulations.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Delivered exceptional sales services to improve customer satisfaction.

Store Assistant

Lululemon
05.2021 - 04.2022
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Interacted with customers to identify needs and preferences.
  • Used knowledge of store items to advise or make product recommendations to customers.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained highest level of visual merchandising and store conditions to foster welcoming shopping environment.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Education

High School Diploma -

INDRAPRASTHA WORLD SCHOOL
DELHI, INDIA
05.2022

Some College (No Degree) - PYTHON

Dynamic Future Tech
Delhi, India

Bachelor of Science - Computer Science

York University
Toronto, ON
05.2027

Skills

  • POS System Operation
  • Exceeding Customer Expectations
  • Product Demonstrations
  • Store Policies and Procedures
  • Attention to Detail
  • Flexible Hours
  • Excellent Written and Verbal Communication
  • Product Knowledge
  • Available Nights, Weekends and Holidays
  • Engaging with Diverse Customers
  • Brand Promotion
  • Locating Merchandise

Timeline

Store Associate

Coach
04.2022 - 08.2023

Store Assistant

Lululemon
05.2021 - 04.2022

High School Diploma -

INDRAPRASTHA WORLD SCHOOL

Some College (No Degree) - PYTHON

Dynamic Future Tech

Bachelor of Science - Computer Science

York University

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Srishti Chawla