SRISHTI
London,Canada
Summary
A professional offering outstanding presentation, communication, and cross-cultural team management skills. Possess an approachable and outgoing attitude. A high-energy, results-oriented leader with an entrepreneurial attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
ONroute-Tim Hortons
Woodstock, ON
03.2025 - Current
- Utilised upselling techniques to promote bakery items and speciality drinks, increasing average order value.
- Worked closely with front-end staff to assist customers.
- Developed and maintained relationships with regular customers, recognising preferences and anticipating needs.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Operated a cash register or POS system to receive cash, checks, and credit card payments.
Retail Sales Associate
Shakti Medicos
Ambala, India
02.2024 - 08.2024
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments & issuing receipts.
- Tracked inventory levels throughout the day and restocked items as needed.
- Greeted customers upon entering the store and assisted.
Funding Executive
NS Financial services
Mohali, India
10.2022 - 01.2024
- Analyzed financial data to determine loan eligibility for potential customers.
- Maintained Excel sheets.
- Researched alternative funding solutions to meet customer needs.
- Reviewed and verified customer information for accuracy in preparation of loan applications.
- Developed and maintained relationships with important clients.
- Reviewed credit reports and made recommendations on the creditworthiness of potential borrowers.
Server/Team Member
Mansar Coffee House
Chandigarh, India
06.2022 - 09.2022
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties, such as setting up the dining area and restocking supplies..
- Prepared drinks according to standard recipes.
Customer Care Executive (Part Time)
Zomato (India)
Chandigarh, India
01.2022 - 05.2022
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints promptly, while maintaining a professional attitude.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Prepared detailed reports of daily activities for management review.
Education
Business Management -
Fanshawe College (South Campus)
London, ON05-2026
Post Grad Diploma - Computer Applications
Punjab University
Chandigarh, India07.2022
Bachelor of Arts - Geography Honors
Punjab University
Chandigarh, India09.2020
Skills
- Client Relationship Management: 3.5 years' experience in maintaining clientele relationships. Accomplished 29 deals in 1 year while working in a finance company.
- Customer Service: Almost 3 years experience in customer service specifically 6 months in restaurant industry.
- Team Management: Almost 3 years’ experience in managing a team of 7 people.
- Computer Skills: Almost 2 years of experience using software such as MS Excel to store data.
- Documentation Analyst: 1.5 years' experience in analysing financial documents and attaining relevant solutions.
- Goal-Oriented: Possess a record of closing deals within deadlines and achieving both personal and organisational goals.
Certification
- First Aid & CPR/AED (Level C)
- Smart Serve Certification
- Team Leadership and Organizational Leadership
Timeline
Team Member
ONroute-Tim Hortons
03.2025 - Current
Retail Sales Associate
Shakti Medicos
02.2024 - 08.2024
Funding Executive
NS Financial services
10.2022 - 01.2024
Server/Team Member
Mansar Coffee House
06.2022 - 09.2022
Customer Care Executive (Part Time)
Zomato (India)
01.2022 - 05.2022
Business Management -
Fanshawe College (South Campus)
Post Grad Diploma - Computer Applications
Punjab University
Bachelor of Arts - Geography Honors
Punjab University
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