Srishti
Scarborough,ON
Summary
Dedicated Customer Service professional with experience and knowledge of service delivery and proven multitasking abilities. A team player with outgoing and positive demeanor. Committed to maintaining professional relationships to drive business results with willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Cheese Boutique
11.2022 - 05.2024
- Accept special requests from patrons for menu items and prepare food.
- Work as team and prepare orders within time limits.
- Maintain proper and adequate set-up of station daily.
- Handled customer inquiries and suggestions courteously and professionally.
- Excellent communication skills, both verbal and written.
- Responsible for set-up, regular maintenance, cleaning, and break-down of any machinery and equipment.
- Responsible for maintaining stock, cutting, and storage of all perishables daily to ensure product quality.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Return all items used during your shift to proper place, clean and organize all work and storage areas.
- Worked effectively in fast-paced environments.
Security Professional
Allied Universal Security Services
04.2020 - 10.2022
- Providing Customer Service and answering to queries of customers.
- Providing redirections and solutions to customers.
- Adhered to established procedures and posted orders to enforce company rules, policies, and regulations to public.
- Responded quickly to incidents and assessed active situations for security concerns through calls and making reports.
- Responded quickly to emergency situations to assess and deflect issues.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Gathered information, identified, and implemented resolution, planned follow-up, and logged and filed.
Education
Diploma - Business Administration
Seneca College of Applied Arts And Technology
North York, ON04.2021
Skills
- Flexible
- Data Entry
- Customer Service
- Analytical and Problem-Solving Skills
- MS Office
- Good Communication
- Strong Attention to details
- Computer Proficiency
- Time Management
- Independent and Team Player
Timeline
Customer Service Representative
Cheese Boutique
11.2022 - 05.2024
Security Professional
Allied Universal Security Services
04.2020 - 10.2022
Diploma - Business Administration
Seneca College of Applied Arts And Technology
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