Sriranjani Akkineni
Brampton,ON
Summary
Customer-Focused Operations Manager with a demonstrated history of success in enhancing customer satisfaction and driving operational efficiency. Adept at leading teams to achieve seamless production processes and exceed customer expectations. Proficient in resource allocation, scheduling, and quality control, with a keen eye for data analysis and process optimization. Dedicated to delivering superior results while cultivating a supportive and collaborative work environment.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Supervisor and Team Leader
Mobile Klinik
04.2022 - 03.2024
- Increased daily production to 100% with the best performing team being led with resourceful and goal-oriented duties while maneuvering stressful deadlines
- Interacted with store managers and provided feedback on the businesses' quality control
- Scheduling and managing the timesheets of the employees.
Customer Support Analyst
SBE Canada
11.2014 - 03.2021
- Taking inbound calls from clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
- Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with technical support solutions and resolving client concerns at first point of contact and enter the analysis results in the electronic complaint handling system
- Reassemble unit with new cosmetic parts as per the requirement using procedures and guidelines provided and test all functionality of the unit before moving along to the next process of handling
- Track all work done and parts used in online real-time database
- Compile logs, operational data, and maintenance reports.
Faculty Professor
SSIT
01.2000 - 06.2014
- Well-published Computer Faculty with 14 years of experience designing and implementing research programs and mentoring over 500 students
- Excellent oral and written communication skills led to high student feedback ratings of 9.8
- Expertise in Engineering and Computer Sciences.
Education
Advanced Diploma in Network Centered Engineering - Engineering
NIIT University
01.1996 - 05.1998
Electronic and Communication Engineering - Electrical, Electronics and Communications Engineering
KES Polytechnic
01.1993 - 05.1995
Master of Computer Science and Engineering - Computer Engineering
JNTU
01.2010 - 05.2012
Skills
C (Programming Language)
C
Java
SQL
Sybase SQL Anywhere
Cross-functional Team Leadership
Product Management
Data Analysis
Tableau
Awards
Q4 Rockstars – Mobile Klinik 2024
Timeline
Supervisor and Team Leader
Mobile Klinik
04.2022 - 03.2024
Customer Support Analyst
SBE Canada
11.2014 - 03.2021
Master of Computer Science and Engineering - Computer Engineering
JNTU
01.2010 - 05.2012
Faculty Professor
SSIT
01.2000 - 06.2014
Advanced Diploma in Network Centered Engineering - Engineering
NIIT University
01.1996 - 05.1998
Electronic and Communication Engineering - Electrical, Electronics and Communications Engineering
KES Polytechnic
01.1993 - 05.1995