Srirajeev Sivaputhiran
Etobicoke,ON
Summary
As a retail specialist, I aim to obtain a position that will allow me to utilize my skills in customer service, sales, and merchandising. With a proven track record of excellent communication skills, attention to detail, and a strong ability to work in a fast-paced environment, I am confident in my ability to provide exceptional customer satisfaction and contribute to the overall success of the company.
Overview
16
16
years of professional experience
Work History
Retail Specialist
Freedommobile
10.2022 - Current
- Increased sales revenue by 15% through effective product knowledge and customer service techniques.
- Developed and implemented new visual merchandising strategies resulting in 20% increase in foot traffic and customer engagement.
- Managed inventory levels to optimize stock availability while reducing overstock and minimizing loss due to theft.
- Trained and mentored new sales associates resulting in more knowledgeable and motivated team, helping to improve overall store performance.
Team Member
Tim Horton's
10.2014 - Current
- Maximized customer satisfaction by consistently evaluating quality assurance and implementing improvements as needed.
- Demonstrated proficiency in cashier responsibilities, including managing cash, debit, credit, and refund transactions to maintain accuracy and efficiency.
- Trained and mentored new team members to provide exceptional guest experiences and uphold high standards for prompt service during busy summer and winter seasons.
- Successfully led shift teams as senior team leader, coordinating schedules, delegating tasks, and motivating team members to achieve goals.
Assistant General Manager
Soul Restaurants, KFC and Taco Bell
07.2012 - 02.2014
- Conduct weekly inventory to ensure appropriate product usage
- Meet Champs excellence standards for customers
- Supervise shifts to ensure smooth flow of service.
Wireless Retention Specialist
Rogers Communications Inc
12.2009 - 06.2012
- Fielded 50-120 inbound calls from valued clients, ensuring exceptional service and satisfaction
- Conducted 75-150 outbound calls to clients, leveraging active listening skills to assess needs and provide tailored solutions
- Analyzed client requirements and provided customized recommendations on a per-case basis, demonstrating an in-depth understanding of wireless technology and customer service best practices
Senior Account Supervisor
Capital One
12.2007 - 12.2009
- Conducted in-depth analysis of issues and provided customers with pertinent information to effectively address and de-escalate client needs
- Provided exceptional support for data entry and managed client accounts with precision
- Assumed responsibility for handling escalated calls from various departments within the organization to ensure swift resolution
- Spearheaded strategic initiatives to optimize customer satisfaction and retention rates
- Established and maintained strong relationships with key stakeholders to achieve business objectives
- Demonstrated exceptional communication, problem-solving and conflict-resolution skills to achieve positive outcomes on behalf of the organization.
Technical Support Assistant Tier 2
Apple Inc
01.2007 - 12.2007
- Analyze technical issues with devices and provide troubleshooting assistance
- Assist customers with various Apple products' technical support and guidance
- Communicate with clients via email regarding appointments and product information.
Education
OSSD -
Marc Garneau Collegiate Institute
Toronto, ON05.2005
Skills
With more than 12 years of experience in the field of customer service, I have honed my skills and expertise My adaptable and flexible personality enables me to thrive in diverse environments Throughout my career, I have developed strong interpersonal and communication skills through various customer service roles
One of my strengths lies in effectively handling challenging situations for clients with different needs, ensuring the delivery of exceptional customer service I prioritize building and maintaining relationships necessary for collaborative and team-oriented tasks Moreover, I have consistently supported my team members in achieving their daily goals across different customer service positions
Additionally, I possess proficiency in Microsoft Word, Excel, and Outlook, enabling me to efficiently handle administrative tasks Furthermore, I am fluent in both English and Tamil, facilitating effective communication with a diverse range of customers
Timeline
Retail Specialist
Freedommobile
10.2022 - Current
Team Member
Tim Horton's
10.2014 - Current
Assistant General Manager
Soul Restaurants, KFC and Taco Bell
07.2012 - 02.2014
Wireless Retention Specialist
Rogers Communications Inc
12.2009 - 06.2012
Senior Account Supervisor
Capital One
12.2007 - 12.2009
Technical Support Assistant Tier 2
Apple Inc
01.2007 - 12.2007
OSSD -
Marc Garneau Collegiate Institute
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