Shiva Sriraag Balannagari
Vancouver,British Columbia
Summary
Highly motivated and enthusiastic hospitality graduate passionate about providing exceptional customer experiences. Gained valuable industry experience as a dedicated Shift supervisor for a fast-paced pizza establishment. Skilled in overseeing day-to-day operations, and optimizing productivity. A natural leader with exceptional communication and interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Hellcrust pizza
07.2021 - Current
- Recognized for exceptional customer service, achieving a consistently high customer satisfaction rating of over 90%
- Successfully resolved customer complaints and issues, ensuring customer retention and loyalty
- Led a team of 7 employees, fostering a positive work environment and promoting staff growth and development
Night Auditor
L'Hermitage Hotel
08.2022 - 12.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at the front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
Internship
Trident Hotel
06.2017 - 10.2017
- Worked at all core departments of the hotel
- Gained proficiency in handling Check-in and Check-outs
- Gained insight into the process of food preparation and service.
Education
Master of Arts - Hospitality Management
Douglas College
New Westminster, BC08.2022
Bachelor of Applied Science (B.Sc.) - Hospitality Administration
IHM Shri Shakti
Hyderabad06.2019
Skills
- Leadership
- Revenue Generation
- Risk Management
- Talent Recruitment
- Supply Ordering
- Loss Prevention
- Report Generation
- Shift Scheduling
- Customer Service Management
- Team Development
- Payroll Management
- Training and Mentoring
- Visual Merchandising
- Cash Management
Languages
English
Native or Bilingual
French
Limited Working
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Certification
- Event Planning Foundations
- CVENT
- Certificate of Excellence SOAR
- Certificate awarded for completing Industrial training at the prestigious Trident Hyderabad
- Certificate for excellence from Taj Falaknuma Palace, India
- Recognized for serving Ivanka trump and the prime minister of India amongst the other delegates at inauguration ceremony of metro rail Hyderabad.
- Certificate for Conducting a Survey at Marigold by Green Park
- Recognized for conducting an employee satisfaction program at the hotel, Marigold by Green Park.
Timeline
Night Auditor
L'Hermitage Hotel
08.2022 - 12.2023
Store Manager
Hellcrust pizza
07.2021 - Current
Internship
Trident Hotel
06.2017 - 10.2017
Master of Arts - Hospitality Management
Douglas College
Bachelor of Applied Science (B.Sc.) - Hospitality Administration
IHM Shri Shakti
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