SRI PRANEETH REDDY PULI
North York,ON
Summary
Strategic and dynamic Casino Operations Supervisor with a comprehensive background in gaming operations, staff leadership, and customer service. Proven success in optimizing casino floor performance, driving revenue growth, and ensuring a superior guest experience. Expertise in overseeing a wide range of casino activities, including gaming tables, slot machines, and customer service operations. Skilled in staff training, scheduling, and implementing security measures to uphold regulatory compliance. Adept at analyzing financial data, implementing cost-control measures, and developing marketing strategies to maximize profitability. Exceptional interpersonal and communication skills, fostering positive relationships with both staff and patrons. Seeking a challenging role to apply my extensive casino management experience in a forward-thinking and customer-centric environment.
Overview
8
8
years of professional experience
Work History
Operation's Supervisor
GREAT CANADIAN ENTERTAINMENT
MOHAWK, ON
08.2022 - 12.2023
- Monitored the Cage team; provided input for team member performance evaluations and objectives
- Prepared cage for opening and closing; distributed, verified, and reconciled Cashier floats
- Documented and reconciled cash and cash equivalents; provided reports
- Monitored and reported all discrepancies and suspicious cash activities
- Monitored the guest services operations and assigned duties
- Assisted with the implementation of guest services strategic plans including but not limited to promotional events
- Supervised a team of housekeepers in a shift work setting, fostering a safe and efficient work environment
- Responsible for tracking inventory levels of supplies and ensured equipment is operating efficiently and ordered inventory as needed
- Responded to escalated guest concerns on the gaming floor
- Handled large jackpot payouts including AML reporting requirements
- Ensured accuracy of Kronos
- Coordinated with Guest Relations and Player Development in the implementation of strategies to ensure membership growth and retention
- Coordinated and administered departmental meetings, special events and prepared agendas
- Ensured compliance of Slot Operations with policy and procedure, legislation, health and safety and other statutory regulations and programs including the AGCO
- Managed other initiatives, including support for the technical facets of the Slot Operations Department and other departments as assigned.
- Developed and implemented policies and procedures for casino operations.
- Created and maintained a budget to ensure the financial stability of the casino.
- Ensured compliance with all applicable laws, regulations, ordinances, and gaming rules.
- Coordinated staff recruitment efforts including interviewing potential candidates and making hiring decisions.
- Conducted regular performance evaluations of employees to identify areas for improvement and develop action plans accordingly.
- Analyzed customer feedback to enhance service levels and improve operational efficiency.
- Resolved customer complaints in a timely manner while maintaining positive relationships with patrons.
- Oversaw the development of marketing campaigns to promote events or special offers at the casino.
- Monitored security surveillance systems to detect any suspicious activity within the casino premises.
- Maintained accurate records of transactions related to gaming activities such as winnings, losses, payouts.
Slots & Guest Services Supervisor
Great Canadian Entertainment
VICTORIA, BC
02.2019 - 07.2022
- Provided leadership, direction, and mentorship to slots and guest services team; supported the implementation of objectives and delivered performance evaluations for direct reports
- Monitored department employees for procedural compliance and addressed all deficiencies through corrective action in a timely manner
- Lead by example, by developing, enhancing, and maintaining guest relationships
- Resolved guest disputes; reported irregularities and suspicious activities; reviewed and prepared CSR Incident Reports
- Responded to Internal and External requests and inquiries for assistance
- Prepared and submitted slots & cashiers reports
- Trained team members: plan, assign, and direct work; manage performance and provide feedback to team members; address complaints and resolve issues
- Liaised and communicated effectively with all appropriate operational departments
- Collaborated with team members to plan and initiate Marketing strategies
- Developed and cultivated strong working relationships with guests, management, and team members
- Cross-departmental training and operational support as required
- Prepared schedules and accommodation for the Executives
- Opening and Closing the Casino
- Other duties as directed.
- Developed strategies to improve quality of service and enhance customer satisfaction levels.
- Responded promptly to emails and phone calls from customers seeking assistance or information about hotel services.
- Interacted with guests on a daily basis providing friendly service while addressing their needs efficiently.
- Adhered strictly to organizational policies and procedures when dealing with customers' queries and complaints.
Financial Advisory
TRADEWELL SECURITIES LTD
Hyderabad, India
08.2015 - 08.2018
- Analyzed the client records on daily basis and helped in client relations
- Interacted with clients and the financial team to ensure support on high priorities
- Provided financial services to clients based on their financial situation
- Researched and contacted the network of clients to discuss their portfolios before making any moves
- Educated clients and answered questions about investment options and potential risks
- Monitored clients’ accounts and determine if changes are needed to improve account performance
- Executed calls and networking to secure new clients
- Underwent training to enhance financial and business skills.
Education
Master of Global Management - Hospitality Management
Royal Roads University
07.2020
Skills
- Excellent Communication and interpersonal skills
- Multitasking
- Supervision
- Pressure handling
- Time management
- Excellent problem solving/handling skills
- Leadership
- Cash handling
- Computer skills
- Guest services
- Risk Management
- Performance Monitoring
- Financial Administration
- Team Training
- Budget Administration
Timeline
Operation's Supervisor
GREAT CANADIAN ENTERTAINMENT
08.2022 - 12.2023
Slots & Guest Services Supervisor
Great Canadian Entertainment
02.2019 - 07.2022
Financial Advisory
TRADEWELL SECURITIES LTD
08.2015 - 08.2018
Master of Global Management - Hospitality Management
Royal Roads University
Similar Profiles
Bhargava KandadaBhargava Kandada
Application Systems Analyst at Great Canadian EntertainmentApplication Systems Analyst at Great Canadian Entertainment
BHARTI GOYALBHARTI GOYAL
Payroll Specialist at Great Canadian EntertainmentPayroll Specialist at Great Canadian Entertainment
Scott HopkinsScott Hopkins
Surveillance Supervisor at Great Canadian Entertainment At Flamboro Downs /Surveillance Supervisor at Great Canadian Entertainment At Flamboro Downs /