Srinivasa Raju Balaraju
Sault Ste Marie
Summary
Dedicated customer service professional with 5 years’ experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Leading pharmacy proprietorship and Pharmacist offering 2 years of experience ensuring accurate review, processing and dispensing of medications in alignment with orders. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pizza Maker
Fast Fired
09.2023 - 12.2023
- Topped pizzas with the right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Monitored and maintained clean working areas and cooking surfaces.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Registered Pharmacist (PROPRIETRY)
Malathi Pharmacy
01.2021 - 05.2023
- Dispensed and delivered patient medications to patients throughout the hospital.
- Maintained proper storage and security conditions for all drugs
- Entered patient profiles and prescriptions into the medication input software system.
- Maintained updated records such as pharmacy files, patient profiles, and controlled drug registries.
- Obtained and analyzed patient data to spot medication-related issues and forecast therapeutic success
- Had knowledge in the removal of outdated, mislabeled, deteriorated, or recalled drugs for appropriate disposal.
E-commerce Administrator
Party Savers
03.2017 - 07.2019
- Analyzed customer data to identify trends and improve user experience on the website.
- Managed website content updates, ensuring accurate information and seamless user experience.
- Monitored website traffic and customer reviews to evaluate responses to site updates.
- Managed customer service inquiries and complaints for customer satisfaction.
Retail Team Member
Party Savers
03.2017 - 07.2019
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Improved store efficiency by maintaining clean and organized displays, ensuring quick location of products for customers.
- Contributed to increased sales through effective upselling techniques and product knowledge sharing with customers.
- Enhanced team productivity by assisting in training new hires on store policies, procedures, and best practices.
- Fully experienced in stock filling, store tidy up, refilling, readjusting
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
Education
Health Care Leadership - Health Care Management
Sault College of Applied Arts And Technology
Sault Ste. Marie, ON04.2025
MBA - Health Care Management
Venkateswara Open University
India03.2022
Bachelor of Pharmacy
India 01.2016
Skills
- Good Communication
- Problem Solving
- Active Listening
- Time Management
- Emotional Intelligence
Certification
- Breast Cancer in India, 6th international conference on stem cells and cancer (ICSCC-2015) proliferation, differentiation and Apoptosis, 2015-01-01
- Role of intellectual property rights in pharmaceutical industries
- Role of chemistry in drug discovery
- Certified Food Handler
Availability
- Tuesday: Day time availability untill 4 pm
- Wednesday: Day time availability untill 6 pm
- Thursday: Day time availability untill 4pm
- Friday: full day availability
- Saturday: full day availability
- Sunday: full day availability
Timeline
Pizza Maker
Fast Fired
09.2023 - 12.2023
Registered Pharmacist (PROPRIETRY)
Malathi Pharmacy
01.2021 - 05.2023
E-commerce Administrator
Party Savers
03.2017 - 07.2019
Retail Team Member
Party Savers
03.2017 - 07.2019
Health Care Leadership - Health Care Management
Sault College of Applied Arts And Technology
MBA - Health Care Management
Venkateswara Open University
Bachelor of Pharmacy