Summary
Overview
Work History
Education
Skills
Timeline
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Srinivas Aritakula

Montreal,QC

Summary

  • Around 3 years of experience as an Application Support Analyst in providing technical support for applications and systems using DevOps tools and technologies which includes AWS, Docker, MySQL, MongoDB, Grafana, Nagios, Splunk, and SDLC methodologies
  • Experienced in collaborating with development, operations, and testing teams to ensure smooth integration of new applications into existing systems
  • Have a good background in troubleshooting issues related to the tools and technologies mentioned above and providing effective solutions in a timely manner
  • Manage production support and eventually lead to SRE improvements towards the stability of the applications
  • Adept at creating and maintaining documentation for the applications, systems, and infrastructure supported, and experience in participating in code reviews, ensuring adherence to best practices and standards
  • Deep understanding of monitoring the performance and availability of applications, systems, and infrastructure, using Nagios, Grafana, Splunk
  • Experience in automation of day-to-day administrative tasks using bash. Good understanding of SDLC methodologies such as Agile and Waterfall
  • Configuring and managing Virtual Machines in AWS
  • Enhanced understanding in project management tools such as Jira, confluence, teams and ServiceNow
  • Good hands-on experience in both Linux and Windows operating systems and have experience in managing Unix-based systems and servers
  • Good written and verbal communication skills, a hard-working team player, well experienced in attending client calls and answering any business-related queries

Overview

5
5
years of professional experience

Work History

Production Associate

Continuum Solutions Inc
Canada
01.2022 - Current
  • Communicate effectively with business users, stakeholders, and senior management, providing regular updates on the status of production issues, outages, and system enhancements
  • Participate in incident and problem management processes, including root cause analysis and post-incident reviews
  • Employed Splunk and Grafana to monitor and analyze logs, metrics, and performance of production systems, identify and troubleshoot issues, and create dashboards and alerts
  • Monitor production systems and proactively identify potential issues, provide preventive and corrective actions, and ensure system availability and stability
  • Managed user tickets through Service Now and JIRA, providing prompt resolution and ensuring customer satisfaction
  • Resolved P1, P2, P3 tickets within the respective SLAs to ensure timely resolution
  • Administered Autosys for scheduling and automation of jobs and processes, ensuring timely execution and error handling
  • Performing system and data analysis to identify opportunities for improvement, optimization, and automation
  • Utilized Linux/Unix command line for system administration, configuration, and troubleshooting, including shell scripting and text manipulation
  • Worked with SQL for querying and manipulating data in relational databases, ensuring data integrity and security
  • Manage production data flow and handle multiple database systems like Sybase, DB2, etc
  • Proactively monitored key BAU activities, preventing potential outages and minimizing downtime
  • Collaborate with other support teams, such as infrastructure, database, network, and security, to resolve complex issues that require cross-functional knowledge
  • Employed Python for scripting and automation tasks, including data processing, system monitoring, and report generation
  • Good knowledge on SRE principles and used few of them for toil reduction and enhancing monitoring in applications end-to-end
  • Utilized GitHub for version control and code repository management for scripts, applications, and configurations
  • Participated in disaster recovery planning and testing, ensuring business continuity and high availability of critical systems
  • Maintain documentation of the production systems, including procedures, policies, and technical specifications
  • Continuously updated skills and knowledge related to production support, tools, and technologies, staying up to date with emerging trends and best practices
  • Flexible with shifts on a rotational basis, weekend support.

Systems Engineer

Infosys
Hyderabad
03.2019 - 12.2019
  • Providing technical support for applications and services in a DevOps environment
  • Provided L1 Support to development teams for various applications
  • Worked extensively on alert analysis and escalating to the concerned teams to minimize recurrence
  • Collaborating with development, operations, and testing teams to ensure smooth integration of new applications into existing systems
  • Troubleshooting issues related to AWS, Gitlab, Unix, Docker and providing solutions in a timely manner
  • Launching EC2 instances using AWS and configure them as per the application requirements
  • Worked extensively on alert analysis and escalating to the concerned teams to minimize recurrence
  • Monitoring the performance and availability of applications, systems, and infrastructure, using tools such as AWS CloudWatch
  • Actively participated in the on-call rotation, providing 24/7 support for critical applications, and ensuring continuous availability
  • Proactively monitored system health, promptly identifying, and addressing potential issues, thereby preventing service disruptions
  • Managing Linux based systems and servers, ensuring optimal performance
  • Managing Git repositories, ensuring proper version control and branching strategies
  • Managing automated build and deployment pipelines using Gitlab and Docker
  • Create, maintenance and modification of documents related to support purpose using Confluence.

Education

Masters in Electrical and Computer Engineering -

Concordia University
12.2021

Bachelors in Electronics and Communication Engineering -

Gitam University
05.2019

Skills

  • Operating Systems: Linux, Windows
  • Version Control Tools: GitHub, Gitlab
  • Cloud Providers: AWS
  • Integration Technology: Jenkins
  • Containerization Tools: Docker
  • Monitoring Tools: Nagios, Grafana, Splunk
  • Development Methodologies: Agile, Scrum, Waterfall
  • Databases: MySQL, MongoDB, DB2
  • Scripting Languages: Shell, Bash, Python
  • Project Management Tools: Jira, Confluence, ServiceNow

Timeline

Production Associate

Continuum Solutions Inc
01.2022 - Current

Systems Engineer

Infosys
03.2019 - 12.2019

Masters in Electrical and Computer Engineering -

Concordia University

Bachelors in Electronics and Communication Engineering -

Gitam University

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Srinivas Aritakula