Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Work Preference
Timeline
SRINIDHI SRIDHARAN

SRINIDHI SRIDHARAN

Brantford,ON
Opportunities Don't happen.You create them.
Chris Grosser

Summary

Customer-focused professional with extensive experience in client services and e-commerce, skilled in handling escalations, process improvement, and multi-channel customer support. Proven ability to enhance customer satisfaction and streamline customer interaction processes

Overview

9
9
years of professional experience

Work History

Customer Service Specialist

Walmart
Mississauga, Ontario
04.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Senior Program Analyst

Walmart Indian Development Center
11.2022 - 02.2024
  • Established strong relationships with vendors and suppliers, negotiating favorable contracts that supported program needs while minimizing costs.
  • Trained team members on new software tools, improving overall productivity and efficiency.
  • Reviewed program implementation plans to assess risk and feasibility.
  • Compiled research data and gave professional presentations and competitive analysis highlighting finds and recommended optimizations.
  • Worked on SOP creation and style guides
  • Conducted comprehensive market research to inform strategic decision-making around product development and launch activities.
  • Quality check & analysis of the content across all the category before onboarding it to the website.

Technical Product Specialist

ADP India
10.2018 - 11.2020
  • Developed innovative product strategies for increased sales and customer satisfaction.
  • Created user accounts and assigned permissions.
  • Streamlined internal processes through the implementation of project management tools, leading to more efficient workflow within the organization.
  • Assisted in development of system security protocols.
  • Responded to customer inquiries and provided technical assistance over phone and Jira Tickets
  • Collaborated with cross-functional teams to streamline product development processes.
  • Implementation consultant and onboarding specialist for US customers.

Senior Catalogue Associate

Amazon Development Centre
07.2015 - 03.2018
  • Played integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Managed diverse team of professionals, fostering inclusive work environment that encouraged collaboration and innovation.
  • Contributed to risk mitigation efforts through careful analysis of potential threats to operations or profitability, recommending appropriate action plans when necessary.
  • Resolved tickets on daily basis for Fulfillment associate for smooth transaction in inventory ( Retail, FBA)

Education

Post Graduate Programme in Management-FLEX (Marketing) -

Great Lakes Institute of Management, Chennai, India
01.2019

Bachelor of Technology (Information Technology) -

Prince Shri Venkateshwara Padmavathy Engineering College, Chennai, India
04.2015

Skills

  • Client Escalation Handling
  • Product Specialist & Customer support
  • Consumer Behavior Analysis
  • Root Cause & Business Analysis
  • Sales & Implementation Consultant
  • Operations & Process Management
  • Project, Change & Risk Management
  • Team Management & Leadership
  • Vendor Management
  • Analytical Skills & Critical Thinking
  • Cross-functional Coordination
  • JIRA, Confluence ,Ticketing system
  • Outlook, MS Word, Excel, Power point
  • WALLE, Seller Central, Editorial
  • Program Management, Content & Quality management ( E-commerce Websites)

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementFlexible work hoursTeam Building / Company RetreatsHealthcare benefitsPaid sick leavePersonal development programsPaid time off401k matchWork from home option

Timeline

Customer Service Specialist - Walmart
04.2024 - Current
Senior Program Analyst - Walmart Indian Development Center
11.2022 - 02.2024
Technical Product Specialist - ADP India
10.2018 - 11.2020
Senior Catalogue Associate - Amazon Development Centre
07.2015 - 03.2018
Great Lakes Institute of Management - Post Graduate Programme in Management-FLEX (Marketing),
Prince Shri Venkateshwara Padmavathy Engineering College - Bachelor of Technology (Information Technology),

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