Experienced professional in Retail management and operations management. Got the exposure to work in a fast-paced environment, communicate well with clients and deliver the performance targets on time.
Overview
5
5
years of professional experience
Work History
Store Manager
Walmart
05.2023 - Current
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies and converted 70million/year store turnover to 120million/year with strategies like suggesting the management to add an option of curb pick groceries for customers.
Used tableau as a guide and analyzed the store metrics of all departments and daily tours with management for betterment and issues that need to be addressed. Also, focused on total loss and regularly operated with the operation manager to minimize it.
Important thing to run a store is the backroom, which was always kept according to standards as we can't afford to be full. Binning the product, the picking(vizpick) the products through the day from the backroom as the primary process.
Tracked all the store deliveries from distribution centre and had an eye on the workforce required and planned according to the SWAP tool count.
Focused on the financial performance of the Facility by ensuring that sales and profit goals are achieved, including leading the management team in controlling expenses to ensure they are indexed to sales, developing and implementing plans to correct any deficiencies in financial performance in the Facility and also overseeing the creation of budgets, and participating in analyzing economic trends and community needs for budget forecasting.
Provided direction and guidance to hourly associates and managers on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards.
I always maintained a good relationship with the vendors as they play a vital role for the company in generating profits.
Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations of the store. Visited various stores with my co-manger and initiated few ideas.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Asset protection, safety controls, associates safety and maintaining quality assurance standards were monitored in regular basis.
Renovation
Walmart Canada
03.2023 - 05.2023
Organized and planned an effective way to complete the scope of work with the deadline.
Read, understood, and explained blueprints/store layouts to the temps and subcontractors and implemented the changes inside the store with necessary equipment with a team.
Communicated and reported job progress and deficiencies electronically to the management on a daily basis.
Re-merchandising the store at the end of every night as the store was open in the days.
Managed project timelines and resources to complete projects on schedule.
Developed safe and efficient workflows for construction projects.
Trained and supervised the team in building the fixtures inside the store.
Support Manager
Walmart Canada
12.2022 - 03.2023
Helped in supervision of the store in presence and absence of the assistant manager and in co-ordination of overnight stocking and day-time management
Explored every department in the store by a unique way through renovation and learned a lot of things like merchandising and receiving during my tenure
Participated in stocking and binning different departments at times and also supervised the team in the best interests of the store
Always participated in the responsibility of store safety and security and also helped in training a lot of associates
Defined clear targets and objectives and communicated to other team members.
Restaurant Manager
KFC
10.2021 - 02.2022
Interacted with customers to generate and serve orders over 65 times, boosting customer satisfaction by 30%.
Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Carefully interviewed, selected, trained, and supervised staff.
Maintained accuracy and records of every customer order along with upselling daily products to over 45 customers.
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Coordinated customer needs with excellence and held direct responsibility for providing efficient service without error 95% of the time.
Handled the dining room and was in charge of looking after every detail of the space while assembling the orders on trays or in bags.
Operations Executive
Teletext India Private Limited
01.2021 - 09.2021
Handled the management of multiple operations in the company
Responded to calls received from customers and dealers requesting order confirmations
Engaged with the customers, provided the best services, and developed customer relations
Created and evaluated daily arrival/departure reports of customers and looked up the visitor history to report to the manager
Streamlined internal processes, reducing system revisions by 40% and improved resolution rate of customer complaints by 68%
Identified potential improvement opportunities while managing multi-functional operations; estimated an increase in revenue of 15%
Communicated extensively with senior management to develop strategies and operational goals, boosting profits by 10%
Actively participated in team meetings every day and discussed the daily activities, issues to be solved, and the changes, improvements to be made.
Associate Site ENGINEER
L.V.S.R Farms Private Limited
12.2019 - 12.2020
Inspected projects for building material estimation and costing in ventures, resulting in an average 4% reduction of materials and cost savings of $10K
Validated execution & delivery of column/beam/slab castings and foam works, preventing project delays by 40%
Ensured safety compliance across construction sites through enforcing best practices & regulations, resulting in 10% fewer workers' compensation claims
Supervised completion of construction projects on-site with ten subcontractors, accomplishing 100% on-time delivery rate
Continually monitored schedules to ensure timely completion with a 95% accuracy rate on the production goals set.
intern
LARSEN & TOUBRO LTD
05.2019 - 06.2019
Worked on 'Quality Management and Construction of Metro Stations'
Involved in various departments such as Quality Assurance, Quality Control, EHS, Project Execution, and Planning
Visited various sites (metro stations), learned about procedures used in pre-cast construction, problems that were faced, and methods that were implemented to overcome them.
Education
MBA - Business Management
Canadore College of Applied Arts And Technology
North Bay, ON
Bachelor of Technology - Civil Engineering
B V Raju Institute of Technology
MBA - Construction Project Management
Canadore College of Applied Arts And Technology
North Bay, ON
01.2022
Skills
MS Office (Word, Excel, PowerPoint)
Analytical Thinking
Leadership
Strong written and communication
Organizational skills
AutoCAD software
Problem Solving
Reporting and Documentation
Interpersonal Skills
Store Merchandising
Operations Management
Shift Scheduling
Payroll Management
Revenue Generation
Hourly Shift Management
Supply Ordering
Customer Service Management
Personnel Development
Partnership Building
Retail Inventory Management
Risk Management
Loss Prevention
Talent Recruitment
Team Development
Project Management
Marketing and Promotions
Sales Analysis
Problem-Solving
Sales Strategies
Order Management
Staff Supervision
Team Building and Leadership
Advertising and Marketing
Team Leadership
Outstanding Communication Skills
Financial Operations Management
Vendor Management
Customer Relations
Inventory Management
Leadership Development
Languages
English
Full Professional
Telugu
Native or Bilingual
Hindi
Professional Working
Projects
Analysis of Hydration of Triple Blended Concrete for Rigid Pavements, Triple blending refers to blending of Ordinary Portland Cement (OPC) with two Supplementary cementitious material. Design Mixes for M40 grade concrete Using water cement ratio w/c 0.36 with different percentages of OPC, Fly ash, GGBS as binding material., Classmates, Identified the optimized mixes. Waste Material Based Concrete, Concrete made using Agro waste (dust, wheat husk), urban waste (broken bricks, crust glass), industrial waste (coal ash, blast furnace) as a replacement of cement or aggregate in the traditional form of concrete mix., Produced a sustainable concrete type which has less or no impact on the environment.