SRINADHI RAMALINGAM
Inside Sales Representative
Toronto,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
PROCESS ASSOCIATE
HTC Global Service
Chennai
09.2021 - 02.2022
- Relationship management for the acquired clients to ensure client satisfaction
- Handle 50+ client interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention
- Received consistently positive feedback from customers for excellent service
- Ensure customer satisfaction
- And also have trained a team of 5 new employees in customer service.
- Monitored and reported on process performance to verify compliance with established standards.
CUSTOMER SERVICE REPRESENTATIVE
Oneyes Technologies
Chennai
12.2020 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers via phone, email, and chat, addressing inquiries, resolving issues, and providing product information
- Maintained a high level of accuracy and efficiency in data entry and order processing
- Handled escalated customer issues, resolving conflicts and finding satisfactory solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
LEAD GENERATION EXECUTIVE
PreludeSys India Pvt. Ltd
Chennai
07.2020 - 11.2020
- Prospected and qualified leads through cold calling, email campaigns, and social media outreach
- Implemented a CRM system to streamline lead tracking, customer communication, and sales reporting, leading to improved efficiency and visibility into the sales pipeline
- Perform Lead sourcing and refining using external tools like ZoomInfo.
- Generated advertising brochure for vendor use.
- Contributed to team objectives in fast-paced environment.
SALES EXECUTIVE
Intelliasia Software Pvt. Ltd
Chennai
04.2018 - 01.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Conducted thorough market research to identify potential leads and opportunities for new business development
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Collaborated closely with the sales team to transfer qualified leads and ensure a smooth transition from lead generation to sales conversion
- Maintained accurate records of all interactions and lead status in the CRM, providing valuable insights for sales strategy refinement.
Education
Bachelor of Engineering - Engineering
Anna University
India 09.2012 - 04.2016
Skills
- Lead Generation
- Cold Calling and Prospecting
- Customer needs analysis
- Effective communication
- Active listening abilities
- Adaptability and flexibility
- MS Excel and MS Word
- Time Management and Prioritization
- Communications Strategies
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
On-SiteHybridRemoteImportant To Me
Work-life balanceCareer advancementCompany CultureTeam Building / Company RetreatsPersonal development programsHealthcare benefitsWork from home optionFlexible work hoursWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
PROCESS ASSOCIATE
HTC Global Service
09.2021 - 02.2022
CUSTOMER SERVICE REPRESENTATIVE
Oneyes Technologies
12.2020 - 08.2021
LEAD GENERATION EXECUTIVE
PreludeSys India Pvt. Ltd
07.2020 - 11.2020
SALES EXECUTIVE
Intelliasia Software Pvt. Ltd
04.2018 - 01.2020
Bachelor of Engineering - Engineering
Anna University
09.2012 - 04.2016
Similar Profiles
Navya ChalamalasettyNavya Chalamalasetty
Clinical Resolution Analyst at HTC Global ServiceClinical Resolution Analyst at HTC Global Service
Chandni KumariChandni Kumari
Sr. Recruitment Specialist(Lead) at HTC Global ServiceSr. Recruitment Specialist(Lead) at HTC Global Service
Adithya RaviAdithya Ravi
Senior Security Engineer at HTC Global Service Pvt LtdSenior Security Engineer at HTC Global Service Pvt Ltd