Srimanivally Paruchuri
Sarnia,ON
Summary
" To secure a challenging position in the banking sector where I can use my strong business management foundation, analytical skills, and problem-solving abilities. I aim to contribute to the growth of the organization by efficiently handling customer relations, financial operations, and strategic decision-making while continuously enhancing my knowledge and skills in the flourishing financial industry"
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Tim Horton's
11.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Customer Service Associate
Byjus Think And Learn
10.2021 - 02.2022
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
Post Graduate Diploma - International Business Management
Lambton College
Sarnia, ON07-2024
Graduation - BBA Finance
Siva Sivani Degree College
Kompally, Hyderabad, India09-2021
Skills
- Customer service oriented
- Team player
- Good Communicator
- Adaptable
- Problem solver
- Proficient in Digital tools and technology
- Good planner
Certification
CIFC- Canadian Investment Funds Course
Timeline
Shift Supervisor
Tim Horton's
11.2022 - Current
Customer Service Associate
Byjus Think And Learn
10.2021 - 02.2022
Post Graduate Diploma - International Business Management
Lambton College
Graduation - BBA Finance
Siva Sivani Degree College
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