Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Srimanivally Paruchuri

Sarnia,ON

Summary

" To secure a challenging position in the banking sector where I can use my strong business management foundation, analytical skills, and problem-solving abilities. I aim to contribute to the growth of the organization by efficiently handling customer relations, financial operations, and strategic decision-making while continuously enhancing my knowledge and skills in the flourishing financial industry"

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Tim Horton's
11.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Customer Service Associate

Byjus Think And Learn
10.2021 - 02.2022
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Education

Post Graduate Diploma - International Business Management

Lambton College
Sarnia, ON
07-2024

Graduation - BBA Finance

Siva Sivani Degree College
Kompally, Hyderabad, India
09-2021

Skills

  • Customer service oriented
  • Team player
  • Good Communicator
  • Adaptable
  • Problem solver
  • Proficient in Digital tools and technology
  • Good planner

Certification

CIFC- Canadian Investment Funds Course

Timeline

Shift Supervisor

Tim Horton's
11.2022 - Current

Customer Service Associate

Byjus Think And Learn
10.2021 - 02.2022

Post Graduate Diploma - International Business Management

Lambton College

Graduation - BBA Finance

Siva Sivani Degree College
Srimanivally Paruchuri