Srilekha Veeramachaneni
Summary
Effective Scheduling Coordinator promoting more than 2 years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company.
Well-qualified scheduling professional with good team management skills and motivational approach. Writes, implements and manages effective scheduling policies in healthcare organization
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Scheduling Coordinator/Patient Care Coordinator
Ava Dentistry
07.2023 - 12.2023
- Developed strong working relationships with management and team through effective scheduling and communication skills.
- Provided excellent customer service to create positive experiences and build patient trust.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Experience in working with various medical and dental software's like dentrix,telus health, accura,abeldent and practice perfect.
Scheduling Coordinator/Treatment Coordinator
Monarch Dentistry
03.2022 - 07.2023
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Managed patient billing processes for timely, accurate payments.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
Scheduling Assistant/Medical Assistant
South Coast Physiotherapy
04.2021 - 01.2022
- Improved appointment management with meticulous attention to detail and proactive communication.
- Streamlined scheduling processes by implementing efficient organizational tools and techniques.
- Reduced scheduling conflicts by closely monitoring deadlines and proactively rescheduling appointments as needed.
- Boosted team efficiency, creating detailed agendas for meetings and distributing relevant materials in advance.
- Increased customer satisfaction with consistent follow-up calls to confirm appointments and address concerns promptly.
- Achieved high levels of accuracy in data entry, maintaining up-to-date information on staff availability and project statuses for efficient resource allocation.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Managed filing system, entered data and completed other clerical tasks.
Education
Post Graduate Diploma - Health Care Administration And Service Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2021
Bachelor of Dental Surgery - Dentistry
Sathyabama University
Chennai, India08.2018
Skills
- Analytical Thinking
- Scheduling Tools
- Organizational Skills
- Timesheet Management
- Problem-Solving
- Documentation and Reporting
- Time Management
- Excel,Spread Sheets and other MS office suits
- Multi-tasking
- Communication Skills
Languages
English
Full Professional
Hindi
Full Professional
Tamil
Full Professional
Certification
- First Aid/CPR Certified
- Infection prevention and control certificate by public health Ontario
Timeline
Senior Scheduling Coordinator/Patient Care Coordinator
Ava Dentistry
07.2023 - 12.2023
Scheduling Coordinator/Treatment Coordinator
Monarch Dentistry
03.2022 - 07.2023
Scheduling Assistant/Medical Assistant
South Coast Physiotherapy
04.2021 - 01.2022
Post Graduate Diploma - Health Care Administration And Service Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Dental Surgery - Dentistry
Sathyabama University
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