Summary
Overview
Work History
Education
Skills
Timeline
Generic

SRILEKHA NATARAJAN

Mississauga,ON

Summary

Dedicated Administrative Assistant with solid background in high-volume office environments focused on delivering exceptional clerical, phone handling and motivated professional with several years of experience offering office support in industry. Energetic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Overview

12
12
years of professional experience

Work History

Freelance Makeup Artist

MUA Srilekha
Mississauga
01.2012 - Current
  • Worked with over 600 clients to provide makeup services for special events including prom, wedding, fashion shows and engagement shoots.
  • Created custom looks for special events, such as weddings, proms, and photo shoots.
  • Researched and analyzed makeup techniques, products and brands through social media.
  • Using platforms (i.e., YouTube, Instagram, TikTok) to stay current with the latest trends and styles.
  • Delivered exceptional customer service to genders of different ethnicities, skin complexion, textures, and ensured consistent and satisfied results.
  • Trained and mentored clients in product knowledge, application technique, sanitation protocols, and customer service skills.
  • Maintained a clean work environment by sterilizing all brushes, sponges, applicators, and other equipment between uses.
  • Applied corrective makeup techniques to cover blemishes, dark circles, and other skin discoloration.
  • Consulted with clients about desired look or color palette prior to application process.
  • Educated customers on proper usage of skincare products for optimal results.
  • Utilized makeup techniques for long-lasting coverage that resists fading from sweat or tears.
  • Responded to customer inquiries by phone, email, and in person.
  • Scheduled client appointments.
  • Built customer confidence by actively listening to their concerns.
  • Teaching clients how to use products during their makeup application.

Administrator/Receptionist

Mercedes-Benz Van Centre
Mississauga, ON
01.2023 - 02.2024
  • Answered incoming calls and responded to customer inquiries.
  • Provided general administrative support to staff members.
  • Supported departmental activities by providing clerical assistance as needed.
  • Prepared paperwork for vehicle licensing
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Greeted visitors and customers warmly, offering refreshments as appropriate.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Maintained reception area cleanliness and tidiness.
  • Managed the distribution of incoming mail, faxes, and packages.
  • Responded promptly to emails from customers and other departments within the organization.
  • Adhered to company policies regarding confidentiality of sensitive information.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Service Advisor/ Receptionist

Volvo Mississauga
Mississauga, ON
06.2019 - 03.2020
  • Greeted visitors, demonstrated strong communication skills, supported certified technicians, filed work orders, prepared work orders, set up appointments
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Resolved customer complaints in an efficient and courteous manner.
  • Upsold additional products or services when appropriate.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Prepared invoices for services rendered and collected payments from customers.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Transferred calls to multiple phone lines.

Receptionist Administrator

Audi of Mississauga
Mississauga, ON
09.2016 - 05.2019
  • Scheduled appointments and maintained calendars for staff members.
  • Assisted with administrative tasks such as data entry into company databases.
  • Assisted with reconciling accounts payable and accounts receivable records.
  • Organized documentation related to billing activities such as contracts, statements, invoices.
  • Operated multi-line telephone system to handle high volume of daily calls to office.
  • Provided administrative support to the team.
  • Maintained a neat, organized reception area.
  • Inputted client contact information into database accurately.
  • Responded to customer inquiries via phone or email promptly and courteously.
  • Scheduled and confirmed appointments.

Receptionist

Bramgate Volkswagen
Brampton, ON
03.2015 - 09.2016
  • Created positive image for dealership
  • Maintained cash balancing system
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Monitored office supplies inventory and placed orders when necessary.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Assisted with reconciling accounts payable and accounts receivable records.

Education

Ontario Secondary School Diploma -

St Augustine Catholic Secondary School

Skills

  • 9 years experience providing customer service at luxury car dealerships throughout Peel Region area
  • 13 years experience in cosmetology across greater Toronto area
  • Over 7 years experience scheduling appointments for time sensitive work
  • Hands-on experience working in office administration environment handling/servicing customer accounts, cash balancing, and reconciling
  • Strong attention to detail following company regulations, policies, and standards
  • Excellent communication skills demonstrated through multiple sources including telephone, email as well as face to face customer interactions
  • Asset in fast-paced work utilizing memorization and recall skills
  • Fluent in multiple languages including, English, Hindi, Marathi and Tamil
  • Proficient in Microsoft Office including but not limited to Word, Excel, PowerPoint, Outlook
  • Energetic team player and hard working independent abilities proven through work as a customer service representative
  • Professional and friendly attitude, providing support through approachability and problem solving abilities

Timeline

Administrator/Receptionist

Mercedes-Benz Van Centre
01.2023 - 02.2024

Service Advisor/ Receptionist

Volvo Mississauga
06.2019 - 03.2020

Receptionist Administrator

Audi of Mississauga
09.2016 - 05.2019

Receptionist

Bramgate Volkswagen
03.2015 - 09.2016

Freelance Makeup Artist

MUA Srilekha
01.2012 - Current

Ontario Secondary School Diploma -

St Augustine Catholic Secondary School

Similar Profiles

CREATE PROFILE
SRILEKHA NATARAJAN