Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SRI LAKSHMI SAKIRI

ON

Summary

Results-driven Customer Service Specialist with a proven ability to prioritize tasks and excel in fast-paced environments. Demonstrates strong teamwork skills to achieve both personal and organizational objectives. Recognized for effectively resolving escalated customer support issues, enhancing overall customer satisfaction. Aiming to leverage expertise in customer relations to contribute to a dynamic team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Foundever
Toronto, Ontario
01.2024 - 05.2025
  • Greeted customers and identified their needs.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Followed-up with customers after purchase to ensure satisfaction.
  • Provided information about products and services available to customers.
  • Answered phone calls from customers promptly and courteously.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Provided product recommendations based on customer needs.
  • Responded to customer inquiries via phone, email and chat.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Resolved customer inquiries in a timely manner.
  • Educated customers on special pricing opportunities and company offerings.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated databases with new and modified customer data.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Strengthened customer retention by offering discount options.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Quality Analyst

Listowel Technologies Inc.
Listowel, Ontario
03.2023 - 12.2023
  • Ensured compliance with company standards, regulations and procedures related to quality control.
  • Collaborated with cross-functional teams to develop and implement process improvements.
  • Collaborated with cross-functional teams to ensure that product specifications are met or exceeded.
  • Maintained records of inspection results, test data, and other relevant information.
  • Provided thorough documentation on all quality control activities and results.
  • Implemented corrective actions when necessary to improve overall product quality.
  • Conducted root cause analysis to investigate the source of problems in production process.
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.

Food Quality Analyst

Erie Meats
Listowel, Ontario
06.2022 - 01.2023
  • Assisted in the development of Quality Assurance procedures and protocols.
  • Implemented corrective actions when necessary to improve overall product quality.
  • Collaborated with cross-functional teams to ensure that product specifications are met or exceeded.
  • Maintained records of inspection results, test data, and other relevant information.
  • Conducted root cause analysis to investigate the source of problems in production process.
  • Trained personnel on proper use of tools, equipment, materials, and software used for quality assurance purposes.
  • Analyzed customer complaints regarding product issues and provided solutions as needed.
  • Ensured compliance with company standards, regulations and procedures related to quality control.

Pharmacist

Chinni Drug House
Vijayawada, India
12.2019 - 04.2021
  • Assessed patient's knowledge of drugs, dosage instructions, interactions and contraindications.
  • Maintained records of patient profiles, including drug allergies, medications and medical histories.
  • Performed administrative duties such as updating patient information or submitting insurance claims forms.
  • Organized inventory control systems to maintain adequate stock levels for all products carried by the pharmacy.
  • Provided medication counseling to patients on the proper use and potential side effects of their medications.
  • Ordered, labeled, compounded and dispensed prescribed medications.
  • Utilized pharmaceutical software to manage inventory, process prescriptions, and monitor drug interactions.
  • Ensured strict adherence to pharmacy laws, regulations, and standards, including controlled substances management.
  • Responded to medication-related questions and concerns from patients, caregivers, and other healthcare professionals.
  • Participated in continuing education to stay current with new medications, technology, and pharmacy practices.
  • Engaged in health promotion and disease prevention activities, including public health campaigns and screenings.
  • Maintained confidential financial and patient information to reduce risk of data breaches.

Education

Master of Science - Healthcare Administration & Service Management

Conestoga College
Kitchener
08-2022

Master of Science - Pharmacology

Vishnu College of Pharmacy
Bhimavaram, India
08-2019

Bachelor of Science - Pharmacy

Andhra University
Vizag, India
04-2017

Skills

  • Customer engagement
  • Problem resolution
  • Effective communication
  • Active listening
  • Compliance adherence
  • Inbound and outbound calling
  • Team collaboration
  • Stock replenishment
  • Complaint handling
  • Salesforce CRM system proficiency
  • Microsoft office expertise
  • Document and records management
  • Software troubleshooting

Certification

  • Google Certified Data Analytics
  • Microsoft Certified: Power BI Data Analyst Associate

Timeline

Customer Service Associate

Foundever
01.2024 - 05.2025

Quality Analyst

Listowel Technologies Inc.
03.2023 - 12.2023

Food Quality Analyst

Erie Meats
06.2022 - 01.2023

Pharmacist

Chinni Drug House
12.2019 - 04.2021

Master of Science - Healthcare Administration & Service Management

Conestoga College

Master of Science - Pharmacology

Vishnu College of Pharmacy

Bachelor of Science - Pharmacy

Andhra University

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