Srikar Katta
Stoney Creek
Summary
Dedicated and detail-oriented Materials Engineering student with hands-on experience in materials research, quality control, and customer service. Proficient in materials characterization, engineering software (AutoCAD, SolidWorks, MATLAB), and data analysis, with a strong foundation in failure analysis and process optimization. Adept at problem-solving, collaborating in team environments, and managing high-pressure situations with professionalism. Passionate about applying engineering expertise to innovate and improve material performance in industrial and research settings.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Bank of Montreal, BMO
03.2020 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Quality Control Engineer
Dufferin Aggregates
04.2023 - 09.2023
- Ensured consistent product performance by routinely calibrating equipment, monitoring test results, and adjusting processes accordingly.
- Reduced product defect rates through meticulous analysis of production data, identifying trends, and implementing targeted improvements.
- Conducted regular vendor evaluations to maintain supplier performance standards and drive ongoing improvements in component quality.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Central Poll Supervisor
Elections Canada
09.2021 - 10.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Deputy Returning Officer
Elections Canada
10.2021 - 10.2021
- Helped maintain an orderly voting environment by enforcing rules regarding political signage and campaign activities near the polling station.
- Ensured accurate election results through meticulous record-keeping and attention to detail in ballot counting procedures.
- Contributed to smooth Election Day operations by proactively troubleshooting potential issues and maintaining open lines of communication with team members.
- Participated in post-election debriefs with the Returning Officer, offering insights into areas for improvement in future elections.
Education
Bachelor of Science - Materials Engineering
Mcmaster University
Hamilton, None04-2026
Skills
- Materials Characterization: XRD, SEM, EDS, Optical Microscopy
- Materials Testing: Hardness Testing, Tensile Testing, Impact Testing
- Engineering Software: AutoCAD, SolidWorks, MATLAB, COMSOL, ANSYS
- Manufacturing Processes: CNC Machining, 3D Printing, Casting, Welding
- Materials Research: Literature Review, Experimental Design, Data Analysis
- Quality Control & Assurance: Statistical Process Control (SPC), Failure Analysis, Root Cause Analysis
Languages
English
French
Hindi
Telugu
Timeline
Quality Control Engineer
Dufferin Aggregates
04.2023 - 09.2023
Deputy Returning Officer
Elections Canada
10.2021 - 10.2021
Central Poll Supervisor
Elections Canada
09.2021 - 10.2021
Customer Service Representative
Bank of Montreal, BMO
03.2020 - 02.2021
Bachelor of Science - Materials Engineering
Mcmaster University
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