Srikanthreddy Bathula
Calagary,AB
Summary
Product Support Assistant with proven to troubleshoot and resolve product issues. Demonstrated strong product knowledge to quickly identify and correct problems. Resourceful with focus on prioritizing wide range of tasks while delivering quality support. Poised and professional in stressful and high-pressure situations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Product Support Engineer
Cognizant Technology Services
05.2021 - 04.2022
• Investigate and resolve user-reported issues promptly, collaborating with technical teams when needed.
• Gather user feedback to identify patterns and provide insights for product enhancement.
• Contribute to the creation and maintenance of a comprehensive knowledge base, including FAQs and troubleshooting guides.
• Participate in quality assurance processes to ensure the reliability of product performance.
• Collaborate with cross-functional teams, including development, marketing, and sales, to ensure a unified approach to user support.
• Monitor and address real-time performance issues.
• Handle and escalate complex or high-priority user issues.
Education
Post Graduate - Embedded Systems Development
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON11.2022
Skills
- Production Support
- Computer Fundamentals
- Python Programming Language
- Microsoft Excel
- Conflict Resolution
- Data Analysis
- Product Testing
- Technical Documentation
Languages
English
Full Professional
Hindi
Professional Working
Certification
Training course on electrical switchgear and their applications
Timeline
Product Support Engineer
Cognizant Technology Services
05.2021 - 04.2022
Post Graduate - Embedded Systems Development
Conestoga College Institute of Technology And Advanced Learning
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