Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Srijeet Mohan

Toronto,Canada

Summary

Experienced professional specializing in customer service and technical support with a strong background in team leadership. Expertise in CRM systems and Salesforce, driving exceptional service delivery. Recognized for effective problem-solving abilities and meticulous attention to detail, consistently enhancing customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Security Supervisor

Live Nation - Budweiser Stage
Toronto, Canada
09.2022 - Current
  • Performed regular risk assessments to identify vulnerabilities and recommend improvements.
  • Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
  • Developed emergency evacuation plans and conducted drills to ensure preparedness.
  • Inspected posts and met with subordinates to outline tasks and responsibilities.
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
  • Facilitated communication between security team and other departments for a cohesive environment.

Project Coordinator

Ehalo
Toronto, Ontario
04.2023 - 06.2024
  • Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
  • Submitted budget estimates, progress reports and cost tracking reports.
  • Submitted project deliverables to clients, consistently adhering to quality standards.
  • Drafted presentations outlining the current state of specific projects for review by senior managers.
  • Developed and maintained project plans, schedules and budgets to ensure successful completion of projects.
  • Assessed, monitored and reported on work progression.
  • Served as point-of-contact to support order management, testing and reporting.

Logistics Coordinator & Client Support

Jag Trucking Inc.
Fresno, US
02.2021 - 08.2022
  • Managed shipment coordination and ensured on-time delivery to enhance customer satisfaction.
  • Implemented process improvements, increasing efficiency and customer satisfaction by 20%.
  • Maintained accurate records of shipping activities and customer interactions.
  • Built and maintained professional relationship within the company.
  • Coordinated with different departments to provide timely assistance to the customer.

Customer Service Representative

Tech Mahindra
Delhi, India
01.2021 - 03.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Technical Support Representative

Teleperformance
Jaipur, India
10.2019 - 12.2020
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Ensured compliance with company policies and procedures regarding technical support operations.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
  • Collected, analyzed and reported on data for use in operational planning.
  • Demonstrated advanced product knowledge to solve customer issues.

Education

Post Graduate Diploma - Project Management

Algoma University
Brampton, Ontario
04-2024

Bachelors - Computer Application

Maharaja Gangasingh University
Bikaner, India
05-2019

Skills

  • Risk assessment
  • Communication skills
  • Attention to detail
  • Time management
  • Adaptability
  • Project management
  • Data analysis
  • Logistics coordination
  • Customer service
  • Team collaboration
  • Effective communication
  • Multitasking Abilities
  • Analytical skills
  • Creative thinking
  • Complex Problem-solving
  • Scrum master
  • Scope implementation
  • Phone and email etiquette

Certification

Certified Scrum Master

Timeline

Project Coordinator

Ehalo
04.2023 - 06.2024

Security Supervisor

Live Nation - Budweiser Stage
09.2022 - Current

Logistics Coordinator & Client Support

Jag Trucking Inc.
02.2021 - 08.2022

Customer Service Representative

Tech Mahindra
01.2021 - 03.2021

Technical Support Representative

Teleperformance
10.2019 - 12.2020

Post Graduate Diploma - Project Management

Algoma University

Bachelors - Computer Application

Maharaja Gangasingh University

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