Hi, I’m
Srijan Karki
Burnaby,BC
Summary
Dynamic professional with a proven track record at Fairmont Hotel Vancouver, excelling in customer service and problem-solving. Skilled in Opera Cloud Management, I significantly enhanced guest satisfaction and streamlined booking processes. Recognized for exceptional teamwork and multilingual proficiency, I consistently delivered high-quality service, contributing to improved efficiency and client loyalty.
Overview
3
years of professional experience
Work History
Fairmont Hotel Vancouver
Front Desk Agent
10.2024 - Current
Job overview
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Fairmont Hotel Vancouver
Tour Agent
04.2024 - 10.2024
Job overview
- Maintained detailed records of bookings, payments, and client preferences for future reference.
- Streamlined booking processes for increased efficiency and improved client experience.
- Resolved client issues promptly and professionally, fostering trust and loyalty among clientele.
Fairmont Hotel Vancouver
Night Auditor
08.2023 - 04.2024
Job overview
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Monitored hotel's budget and financial records.
Fairmont Hotel Vancouver
Bell Person
01.2023 - 08.2023
Job overview
- Enhanced guest satisfaction by promptly attending to luggage handling and delivery requests.
- Collaborated with front desk staff to efficiently manage guest reservations and room assignments.
- Delivered consistent high-quality service by adhering to company standards in all interactions with guests and colleagues alike.
Fairmont Hotel Vancouver
Room Attendant
03.2022 - 01.2023
Job overview
- Enhanced room readiness for new guests, meticulously cleaned and prepared rooms including bed making and bathroom sanitization.
- Incresed guest satisfaction by providing thorough and timely room cleaning services.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
Education
Acsenda School of Management - VancouverVancouver, BC
Bachelors in Hospitality Management from Spitality Management
06-2025
University Overview
- Term Dean's List, [Term 1, 2025]
- 3.67 GPA
- Hospitality Internship, Fairmont Hotel Vancouver, 2024
Skills
- Customer service
- Problem-solving skills
- Cash handling
- Training and mentoring
- Skilled in Opera Cloud Management
- Teamwork and collaboration
- Multilingual Proficiency
Languages
English
Native or Bilingual
Japanese
Limited Working
Hindi
Professional Working
Nepali
Native or Bilingual
Heartist of the Month, January 2024
Recognized for demonstrating exceptional "Heartist" behavior—caring, daring, and connecting with guests and colleagues to create meaningful experiences. I was awarded by the Fairmont Hotel Vancouver for consistently embodying Accor’s values of hospitality and service excellence.
Timeline
Front Desk Agent
Fairmont Hotel Vancouver
10.2024 - Current
Tour Agent
Fairmont Hotel Vancouver
04.2024 - 10.2024
Night Auditor
Fairmont Hotel Vancouver
08.2023 - 04.2024
Bell Person
Fairmont Hotel Vancouver
01.2023 - 08.2023
Room Attendant
Fairmont Hotel Vancouver
03.2022 - 01.2023
Acsenda School of Management - Vancouver
Bachelors in Hospitality Management from Spitality Management
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