Results-driven Client Success Manager successful at enhancing customer loyalty with forward-thinking and attentive strategies. Competent in providing customers with exceptional experiences which drive retention. Eager to offer 10 years of related experience and pursue dynamic, growth-oriented position in successfully implementing online marketing campaigns across multiple Paid media platforms and tools by working closely with clients across APAC, Oceania, and US markets.
Key Accounts Managed:
Toyota – Global | Southeast Toyota | Nissan- CA/US | Lexus- US, Caterpillar | Bosch
D.L. Evans Bank | RBC | Frost Bank | Idaho State University | ISU Continuing Education | St John’s University| University of Texas| University of Oklahoma | The American Red Cross| Sanofi Aventis | Nourianz | Karyopharm Therapeutic| Popeyes | Deutsch wines | Whataburger | DELL Rent.com | Virgin Mobiles, Durabull | Maryland Marketing | Green Mountain Energy | Ohio Lottery, | Canada Post | Manitoba Liquors and Lottery | NY Waterway | Havas Media| DentsuX | 160over90 | Generator Media | Mitchell and Palmer | Planit advertising| Dyversity |Allied Global Marketing
Key Accounts Managed:
SEA | Lazada, Pepsi, Citibank, Shopee, Traveloka, LA Bold, Lenovo
AUNZ | Betashares, 13 Cabs, Odd Fish Media, Play OJO, Klarna
PH | Toyota, Nissan, MG Auto, Robinsons Land Corp, Watsons, Gatorade
IN | Tata 1 MG, Myntra, Maruti Suzuki, Clear Trip, Amazon, Paytm, Philips
MYSG | Job Street, Zalora, Philips, Food Panda, Heineken, KFC, Dockers, Levi’s, Gumi War of Visions
VN | Cellphone S, Gzone Wonderland, TP Bank, TecomBank, Vespa, Estee Lauder, Be Ride
US | Space shooter, Gumi War of Visions, Water Sort Puzzle, Ball Sort Puzzle
ACCOUNT MANAGER - DIRECT RESPONSE | APAC
Growth and Performance Trajectory: illumin
Revenue Retention: Achieved a remarkable revenue retention of USD 1,285,676.
Decreased Revenue: Successfully minimized revenue decrease to less than 5%
Logo Retention: Achieved a high logo retention rate of 90%, indicating a strong ability to retain and satisfy our client base.
New Business: Introduced new clients to the market by discovering the marketing budgets of the agencies with potential clients that could use illumin’s product.
Customer Satisfaction (CSAT): Attained an outstanding CSAT score of 95%, reflecting the commitment to delivering exceptional service and meeting customer expectations.
Incremental: Exceeded expectations with a remarkable 96% growth in incremental quarter over quarter, surpassing the targeted 80% incremental.
Achievements & Awards: Meta
● Achieved Highest Pitch % (Globally) with Market Coverage of 85%
● Product Action Rate of 70%.
● Exceeded Revenue goals with the growth of 125% consecutive Q.
● Top - Sales Performer Award, APAC.