Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sri D

SAP Technical Support Specialist – ABAP / HANA / S/4HANA
Waterloo,ON

Summary

SAP Technical Support Specialist with over 9 years of experience delivering advanced technical support and system optimization for SAP S/4HANA environments. Skilled in ABAP debugging, SAP Workflow troubleshooting, and resolving complex incidents across SAP FI/MM modules. Proven success in customer-facing support roles, driving RCA, improving system performance, and authoring internal knowledge documentation. Familiar with Vendor Invoice Management (VIM) workflows.

Overview

12
12
years of professional experience

Work History

Sr. Technical Support Specialist – SAP S/4HANA

CGIC
04.2020 - Current
  • Delivered Level 2/3 SAP technical support for ABAP and Hana-based systems in a customer-facing environment, ensuring incident SLA compliance
  • Diagnosed and resolved errors across custom ABAP programs, workflows, and integrations, collaborating with functional teams across FI/MM
  • Developed and optimized ALV reports to improve data visibility for end-users, incorporating advanced sorting, filtering, and custom user functionality based on customer requirements
  • Customized ALV reports for FI/MM modules, enhancing user interaction and reporting efficiency through dynamic layouts and enhanced performance
  • Investigated system performance issues using SQL trace, runtime analysis, and tuning ABAP logic for high-volume processes like PGI
  • Handled complex workflow failures related to invoice processing and approval chains; escalated bugs with full technical RCA to internal R&D teams
  • Authored internal documentation and step-by-step solution guides for recurring issues and contributed to the internal knowledge base
  • Coordinated test scenario mapping with BizTalk and integration teams for invoice interface enhancement requests

SAP Test Engineer

CAA
03.2019 - 03.2020
  • Executed regression and functional testing for SAP enhancements and production issues, supporting the delivery team in identifying technical root causes
  • Collaborated with SAP developers and functional consultants to troubleshoot business process failures in procurement and invoicing modules
  • Supported defect triage, documentation, and provided feedback on support knowledge materials

ABAP Technical Support Consultant

Infosys Limited
03.2016 - 08.2017
  • Analysing and bug fixing in the developments and completing them with efficient coding practices.
  • Resolving issues obtained during integration testing, troubleshooting and interacting with client to resolve.
  • Delivered technical troubleshooting, bug fixes, and support documentation in SAP ECC environments
  • Engaged in resolving integration testing issues, system bugs, and optimized ABAP logic based on system performance metrics

SAP ABAP Support Analyst

iGate Global Solutions
04.2013 - 02.2016
  • Provided production support and enhancements across SAP modules, with a focus on data conversion, report troubleshooting, and interface error resolution
  • Created tools and utilities using OOABAP for issue detection and reporting in SD and MM processes
  • Built CDS views, OData services, and provided initial support for Fiori integration with backend systems

Education

Bachelors - Electronics and Communication Engineering

JNT University
Hyderabad

Skills

  • SAP Technical Support (L2/L3) Incident & Problem Management

  • SAP S/4HANA ABAP for HANA AMDP CDS Views

  • SAP Workflow FI/MM (Invoice Processing, Procurement Flow)

  • SAP VIM (Vendor Invoice Management) – Familiarity with key processes

  • SAP Debugging Performance Tuning SQL Trace ST22 ST05

  • SAP Fiori Integration OData Services UI5 (Basic Exposure)

  • Integration: BAPI, IDoc, RFC, Web Services

  • SAP Documentation Knowledge Base Authoring

  • Troubleshooting Root Cause Analysis

  • Communication with Cross-Functional Teams SLA Adherence

  • Strong knowledge in troubleshooting, performance optimization, and fine-tuning of SAP systems and objects using best practices

  • Experienced in collaborating with SAP Functional Consultants and teams to define and implement customizations and enhancements

  • Highly efficient in understanding client’s requirements and converting them into system developments

Timeline

Sr. Technical Support Specialist – SAP S/4HANA

CGIC
04.2020 - Current

SAP Test Engineer

CAA
03.2019 - 03.2020

ABAP Technical Support Consultant

Infosys Limited
03.2016 - 08.2017

SAP ABAP Support Analyst

iGate Global Solutions
04.2013 - 02.2016

Bachelors - Electronics and Communication Engineering

JNT University

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