Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Accomplishments
Timeline
Generic

Sreyansh Mahapatra

Montreal

Summary

Motivated and dedicated IT professional with extensive experience in technical support, IT operations, and customer service. Proven ability to handle diverse environments, troubleshoot complex technical issues, and provide effective solutions. Proficient in system imaging, hardware/software setup, and asset management. Strong communication skills and a commitment to delivering exceptional service.

Overview

1
1
year of professional experience
1
1
Certification

Work History

IT HELP DESK

Subholaxmi garments
  • Respond and follow up on technical help tickets submitted via phone, email, and walk-ups
  • Provide IT support for Windows, Microsoft Office, and a variety of other applications used internally
  • Independently investigate and implement solutions to technical issues
  • Identify recurring technical issues and propose solutions to address the root of the problems
  • Engaged in the assembly of desktop computers, troubleshoot various cable issues, and address printer-related problems
  • Hands-on experience with imaging and reimaging Windows operating systems for desktops and laptops.

Financial Service Representative

Bell Aliant through Gatestone
11.2023 - Current
  • Answer customer service calls and communicate with customers about their accounts
  • Negotiate terms and methods of payment by using critical thinking skills and asking probing questions to overcome objections - take credit card payments
  • Ensure compliance with established procedures and policies
  • Help consumers with appropriate payment solutions in a pleasant and professional manner
  • Re-establish services such as home phone, internet, and TV
  • Utilize a trouble ticketing system for accepting assignments, documenting work events, fulfilling requests, and ensuring customer satisfaction verification.
  • I regularly utilize Word, Excel, PowerPoint, and Outlook in my daily tasks.

Jr SE0 Specialist

Pero SEO, inc
02.2023 - 10.2023
  • Proficient in implementing on-page and off-page SEO strategies
  • Skilled in conducting keyword research and analysis to optimize website content
  • Experienced in performing technical SEO audits and resolving website issues
  • Familiarity with SEO tools like Google Analytics, Google Search Console, and Ahrefs
  • Knowledge of HTML, CSS, and JavaScript for website optimization
  • Strong understanding of search engine algorithms and latest SEO trends
  • Excellent problem-solving skills and attention to detail
  • Effective communication and collaboration with cross-functional teams.
  • I adhered to documentation and knowledge articles to install operating systems and software on workstations and laptops, resolving common issues.

Customer Service Agent

IO Solutions Contact Center Inc
11.2022 - 02.2023
  • Interacted with customers by phone; advise and offer solutions adapted to their needs
  • Established a climate of trust with the client to promote products, services, and client retention
  • Provided attentive, courteous, and efficient customer service
  • Acted as an expert on our products and services
  • Analyzed customer needs based on account and billing information.

Education

Computer Security Analyst program -

Trebas Institute
Montreal

Skills

  • Technical Skills: Hands-on experience with imaging and reimaging Windows operating systems for desktops and laptops
    Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment
    Proficiency in provisioning operating systems and software onto workstations and laptops
    Knowledge of Microsoft Active Directory
  • Operating Systems: Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000,
  • Software and Applications: Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook configuration issues with Exchange
    Strong troubleshooting skills for Microsoft applications and desktop software
    Advanced troubleshooting skills
  • Customer Service and Documentation: Strong customer service skills with a focus on client satisfaction
    Ability to create and reference documentation and knowledge articles
  • Efficient time management ensures tasks are prioritized and completed effectively within designated timelines
  • Effectively multitasking involves managing multiple tasks concurrently while maintaining focus and productivity across all endeavors

Websites

Certification

Practical Ethical Hacking, TCM security, By completing the Practical Ethical Hacking course, I have gained practical knowledge and skills in the field of ethical hacking. I have learned how to perform external and internal network penetration testing, wireless penetration testing, and web application penetration testing. I am proficient in using tools and techniques such as reconnaissance and information gathering, scanning and enumeration, exploitation basics, exploit development, active directory penetration testing, post-exploitation. This course has provided me with a deep understanding of ethical hacking methodologies.

Languages

English
Full Professional

Accomplishments

Practical Ethical Hacking TCM Security

  • Gained practical knowledge and skills in ethical hacking methodologies.

Timeline

Financial Service Representative

Bell Aliant through Gatestone
11.2023 - Current

Jr SE0 Specialist

Pero SEO, inc
02.2023 - 10.2023

Customer Service Agent

IO Solutions Contact Center Inc
11.2022 - 02.2023

IT HELP DESK

Subholaxmi garments

Computer Security Analyst program -

Trebas Institute

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Sreyansh Mahapatra