Sreya Fredi
Blackfalds,Canada
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Front Desk Supervisor
Microtel Hotel
11.2022 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Community Disability Support Worker
Entrust Disability Services
11.2022 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Kept accurate records for client files and handled related paperwork.
Supervisor of Operations
Diary Queen
11.2020 - 11.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Trained team members on new services and products to support promotional efforts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Client Service Representative
K Graph Immigration Services
01.2020 - 11.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Ontario College Diploma - Computer Programming
Lampton College
Scarborough 08.2017
Skills
- Front Desk Management
- Problem-Solving Skills
- Time Management
- Safety and Security Procedures
- Hospitality Service
- Effective Planning
- Written and Oral Communication
- Facilities Management Software
- Operational Efficiency
- Reservations Management
- Staff Supervision
- Administrative Skills
- Relationship Building
Timeline
Front Desk Supervisor
Microtel Hotel
11.2022 - Current
Community Disability Support Worker
Entrust Disability Services
11.2022 - Current
Supervisor of Operations
Diary Queen
11.2020 - 11.2022
Client Service Representative
K Graph Immigration Services
01.2020 - 11.2020
Ontario College Diploma - Computer Programming
Lampton College
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