Sreya Dutta

• Build alliances with solution architects and product stakeholders at Oracle and transform their knowledge base on cross-product design patterns and implementation solutions into reference architectures or solution playbooks
• Lead projects (scrum master) to design and deliver competitive features to the site and internal tools.
• Discover business value of documentation through documentation metrics and interpret user interactions with our site to make informed choices.
• Lead competitor analysis initiative to identify features of Oracle's competitors and present to management for prioritization.

Delivering impactful documentation that influences how effectively third-party developers use Clover's platform to create apps. Own and maintain the internal and external documentation to support third-party developers.

• Collaborated with product stakeholders to revamp Billing documentation, investigate developer issues, and curate a knowledge base to support the Developer Relations team.
• Demonstrated product ownership by communicating developer issues to product teams, gathered data to request feature improvements, and identified documentation opportunities based on frequent questions.
• Increased visibility of the third-party app approval process in 2 months of joining by collaborating with stakeholders to create new content and workflow diagrams.

Supported customer success with priority documentation and field release readiness materials for over 500 features, through partnerships with product management, strategy,engineering, and support for Oracle Fusion Cloud Project Management.

• Grew a team that delivered 16 guides including of user, implementation, and API(SOAP services, REST API) guides for Project Management, Project Financials, and Grants Management, that are part of the Oracle ERP Cloud applications.
• Hired and built a team of highly-skilled people through a collaborative process working across the globe on documentation and curriculum.
• Delivered the first documentation Voluntary Product Accessibility Template (VPAT)during the transition to WCAG 2.0 AA level, after managing the accessibility program for 200 people, and establishing accessibility guidelines and test plans.
• Presented on 'The Strategic Role of Information Development in Continuous Delivery' in 2016, and 'Making Content Accessible' in 2017 at the Society for Technical Communicators (STC) India chapter.

Built partnerships with stakeholders on curriculum and guides for Project Performance Reporting, Project Management, and Task Management applications. Worked with multiple scrum teams, to deliver high-quality help and curriculum.

• Engaged actively in product design, demonstrated product ownership by influencing UI language through market research, suggesting UI improvements, and logging product bugs.
• Designed and delivered the first Project Performance Reporting and Project Management help with the initial product release on-time and with high-quality.
• Reduced curriculum developer effort by simplifying the training environment user creation on the Oracle University environment.
• Led, architected, and delivered the first curriculum for Project Portfolio Management, and oversaw and assisted in the delivery of the first train-the-trainer at Oracle University, Redwood Shores.

Oracle Communications Global Business Unit (March 2008 - 2010)
Delivered the installation guide, and over 20 hours of curriculum for the Order and Service Management (OSM) product for the telecommunications industry.

Delivered over 80 hours of learning, led projects with five team members, collaborated with stakeholders for 3 products of Sonic Software (JMS Messaging, Enterprise Service Bus), and Actional Web Service Monitoring and Management. Delivered over 20 hours learning every 6 months.

• Recognized as the product expert and designed and delivered high-quality eLearning courses comprising of visual content, simulated practices, and hands-on exercises.
• Identified as a key decision maker in hiring top instructional design talent, interviewed over 40 potential candidates over a period of 2 years, by creating the writing test and planning the interview structure.

Designed course outlines, storyboards, and tested over 200 hours of eLearning courses for the aviation industry for clients like Airbus Industrie and Snecma Moteurs, for flight crew, maintenance personnel, pilots, and flight dispatchers. Worked with AICC and SCORM compliant learning management systems (LMS) and certification systems to test and deliver curriculum to customers.