Sreevidya Ramesh
Carleton Place,ON
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Tim Hortons
01.2021 - 01.2023
- Lead and coordinate team to achieve daily goals and finish everyday tasks
- Properly sorting tasks and managing time to maximize productivity and business profitability
- Onboarding new employees, including training, mentoring and new hire documentation
- Cross-train existing employees to maximize team agility and performance
- Answer incoming calls and ensure customer orders and needs are fulfilled
- Answer staff call-ins and make backup arrangements for the next shift
- Collect and evaluate customer complaints and feedback to make process changes to excel in service goals
- Ensure customer satisfaction by maintaining product standards, restaurant hygiene and safety standards
- Maintain inventory of raw materials and components on the work floor.
Team member
Tim Hortons
01.2020 - 08.2020
- Worked as an overnight baker and ensured all cleaning tasks were completed for the morning team
- Served customers and baked fresh products as required by managers for the upcoming day
- Prepping and filling stations with necessary products to aid in smooth flow of service
- Train new hires in different stations
- Cover supervisors when required and help team members to complete their daily tasks.
Server
Namaste Restaurant
01.2019 - 01.2020
- Ensured optimal guest satisfaction by seating guests, taking orders, serving dishes, and removing dinnerware promptly with a positive attitude
- Manage orders and accompanying financial transactions
- Knowledgeably recommended menu items based on customer needs and preferences, including upselling dishes and drinks
- Listen and respond to customer complaints
- Trained all staff on new restaurant POS system to take orders, send orders to kitchen, manage guest seating to balance rush hours.
Server/Night Porter/Housekeeper
Kingsdale Chateau Retirement Home
01.2018 - 01.2019
- Promoting a restaurant style dining atmosphere and high level of customer service
- Setting tables according to menu requirements
- Set up meal carts and portions out to aid in quick service
- Taking orders and serving residents in a hospitality manner
- Carry out all aspects of routine and rotation cleaning throughout the building
- Maintain and store all equipment and supplies in a safe, clean, and efficient manner
- Monitor CCTV, regular check of building and grounds and record any incidents, damage, or defect
- Respond to call bells, phone calls and emergency situations
- Deal with emergency situations safely and efficiently and maintain a safe and secure environment for residents
- Understanding and acting in accordance with the procedures for fire, health and safety and care related emergencies.
Audiologist and Speech language Pathologist
Shabda speech and hearing clinic
01.2016 - 01.2017
- Independently manage pediatric and geriatric caseloads
- Evaluate and provide treatment for patients with speech, language, cognitive and swallowing impairments
- Conduct hearing evaluation and collaborate with health care professionals to best serve the patient
- Perform hearing aid fitting and advise patients on further intervention
- Provide support to patients and family members of patients and respond to their concerns
- Educate team members about hearing loss and speech therapy intervention strategies
- Overview of daily equipment calibration and task setting to aid smooth running of the clinic
- Implemented documentation system to maintain clinical records and track patient outcomes and progress
- Maintaining patient confidentiality and proper filing system for easy accessibility to information
- Maximized performance by monitoring daily activities and mentoring team members
- Implemented strategies to analyze employee performance and client satisfaction.
Education
PG Diploma in Health Care Administration -
ST LAWRENCE COLLEGE
01.2019
Bachelors in Audiology and Speech Language Pathology -
NATIONAL INSTITUTE OF SPEECH AND HEARING
01.2016
Skills
- Communication
- Multilingual
- Customer services
- Time management
- Multitasking
- Leadership
- Listening skills
- Adaptability
- Computer skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
Certification
First Aid and CPR, 2023-01-01, 2026-01-01
Languages
English
Professional Working
Timeline
Supervisor
Tim Hortons
01.2021 - 01.2023
Team member
Tim Hortons
01.2020 - 08.2020
Server
Namaste Restaurant
01.2019 - 01.2020
Server/Night Porter/Housekeeper
Kingsdale Chateau Retirement Home
01.2018 - 01.2019
Audiologist and Speech language Pathologist
Shabda speech and hearing clinic
01.2016 - 01.2017
PG Diploma in Health Care Administration -
ST LAWRENCE COLLEGE
Bachelors in Audiology and Speech Language Pathology -
NATIONAL INSTITUTE OF SPEECH AND HEARING
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