Sreeshna G Nair
Kamloops,BC
Summary
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Tim Hortons
09.2022 - 04.2024
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Customer Service Representative
Bagel World
08.2022 - 04.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier
KFC Restaurant
08.2020 - 06.2022
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
Bachelor of Science - Social Work
Thompson River University
Kamloops, BC05.2027
Advanced Diploma - Social Work
George Brown College
Toronto, ON04.2024
High School - Biological Sciences
GHSS Wadakancherry
Kerala, India03.2020
Skills
- Call Management
- Data Entry
- Appointment Scheduling
- Information Security
- Data Collection
- Complaint resolution
- Consultative Sales
- Paperwork Processing
- Payment Collection
- Cash Register Operation
- Returns processing
Timeline
Customer Service Representative
Tim Hortons
09.2022 - 04.2024
Customer Service Representative
Bagel World
08.2022 - 04.2024
Cashier
KFC Restaurant
08.2020 - 06.2022
Bachelor of Science - Social Work
Thompson River University
Advanced Diploma - Social Work
George Brown College
High School - Biological Sciences
GHSS Wadakancherry
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