Sreeram Reddy
Scarborough,ON
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
CSR
Circle K
2022.06 - Current
- Provided exceptional customer service by assisting patrons with inquiries and ensuring a positive shopping experience.
- Operated POS system to accurately process customer transactions, including fuel sales, lottery tickets, and cigarette purchases
Security Guard
SMS Security Systems
2021.03 - 2022.05
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Maintain detailed reports of daily activities, incidents, and security breaches for management review
Customer Service Representative
Tech Mahindra
2019.07 - 2020.10
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted senior customer support staff in answering customer calls, responding to inquiries, and troubleshooting service issues.
- Processed customer requests such as account updates, billing issues, and technical troubleshooting.
Education
Postgraduate Diploma - Cloud Computing For Big Data
Lambton College
Toronto, ON2022-09
Bachelor of Science - Electronica And Communications Engineering
KL University
India2019-05
Skills
- Strong Communication & Interpersonal Skills
- Attention to Detail
- Computer & Office Equipment Proficient
- Conflict resolution
- Complaint handling
- Customer focus
Timeline
CSR
Circle K
2022.06 - Current
Security Guard
SMS Security Systems
2021.03 - 2022.05
Customer Service Representative
Tech Mahindra
2019.07 - 2020.10
Postgraduate Diploma - Cloud Computing For Big Data
Lambton College
Bachelor of Science - Electronica And Communications Engineering
KL University