Summary
Overview
Work History
Education
Skills
MY AVAILIBILITY
Certification
Languages
Timeline
StoreManager
Sreeparna Ghosh

Sreeparna Ghosh

Etobicoke, Toronto,ONTARIO

Summary

Detailed-oriented, customer-centric Assistant Salon Manager with 3 years of experience in Customer Service Industry. Strong competencies for smooth day-to-day salon operations. Adept driving marketing promotions and sales campaigns to drive continuous revenue for salon.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Salon Manager

Lakmé Salon
10.2021 - 09.2023
  • Engaged with clients daily to enhance customer experience.
  • Organized team tasks, maintained cleanliness for hygiene standards.
  • Managed salon inventory, ordered supplies, and monitored stock levels.
  • Conducted cash transactions, recorded payments, and handled accounting tasks.
  • Resolved customer concerns promptly, upheld high service standards and ensured client satisfaction by meeting their needs effectively.
  • Promoted events, managed social media for client retention and attraction.
  • Devised seasonal promotions and discount packages to increase clientele loyalty base.
  • Cross-sold and up-sold new haircare products, increasing earnings 12% per month.

Associate

BYJU’S, IBC Knowledge Park
02.2020 - 07.2021
  • Proactively engage with potential customers using cold calling, emails, and social media to generate leads and promote our products
  • Worked varied hours to meet seasonal and business needs.
  • Master product knowledge to articulate features, benefits, and value propositions to prospects effectively
  • Reach out to 50 potential customers daily through 200 cold calls, highlighting product advantages
  • Cultivate client relationships by providing prompt responses and ongoing communication
  • Collaborate with sales and cross-functional teams to enhance coordination, share insights, and offer support.

Education

Post Graduate Diploma - Hospitality and tourism Administration

Fanshawe College
Toronto, ON
01.2024 - Current

Bachelors Degree - Hotel Management

International Institute Of Hotel Management
India
10.2018

Skills

  • Key Skills
  • Customer service enthusiast with strong multitasking ability in fast-paced settings
  • Multi-Tasker who enjoys working in fast-paced environment
  • Exceptional communicator with strong interpersonal abilities
  • Physically capable of lifting over 20 pounds, standing for extended periods, and performing various tasks
  • Team player with flexible approach and have ability to work flexible schedule
  • Proficient in MS Office applications (Word, PowerPoint, Excel)
  • Commitment to quality and service
  • Food Service Background
  • Health and Safety Regulations

MY AVAILIBILITY


  • Monday- Open Availability.
  • Tuesday- Morning 6am-11am/ Evening 7pm-2am/ Overnight.
  • Wednesday- Morning 6am-11am/ Evening 7pm-2am/ Overnight.
  • Thursday- Open Availability.
  • Friday- Open Availability.
  • Saturday- Open Availability.
  • Sunday- Open Availability.

Certification

AHLEI Certification in Reputation Management

AODA Certification in Workplace Wellbeing

OTEC Certification in Service Excellence

SMART SERVE Certification - Ontario

SAFE CHECK Certification in Advanced Food Safety

Languages

English
Full Professional
Hindi
Full Professional

Timeline

Post Graduate Diploma - Hospitality and tourism Administration

Fanshawe College
01.2024 - Current

Assistant Salon Manager

Lakmé Salon
10.2021 - 09.2023

Associate

BYJU’S, IBC Knowledge Park
02.2020 - 07.2021

Bachelors Degree - Hotel Management

International Institute Of Hotel Management

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