Sreelakshmi Velliyat
Thunder Bay
Summary
Highly organized and customer-focused professional with a strong background in administrative support, client service, and healthcare coordination. Adept at managing appointments, handling inquiries, and ensuring a seamless customer journey. Experienced in working within healthcare settings, maintaining compliance with data privacy regulations, and providing exceptional customer service. Passionate about helping individuals and contributing to a positive client experience.
Overview
4
4
years of professional experience
Work History
Client Support Specialist
Connecting 2 Work
01.2020 - 01.2022
- Managed client intake processes, scheduled and confirmed appointments, and provided administrative support to ensure a smooth client experience
- Assisted individuals with accessing healthcare services and coordinated follow-ups to ensure client satisfaction
- Maintained accurate records and confidential client information in compliance with healthcare privacy regulations
- Provided customer service through phone, email, and in-person interactions, addressing inquiries and resolving concerns efficiently
- Supported marketing efforts by engaging with the community and participating in outreach programs
Administrative Assistant (Freelance)
Medical College
01.2018 - 01.2020
- Scheduled and managed appointments, ensuring efficient calendar coordination and minimal wait times
- Processed invoices, managed billing, and maintained accurate financial records
- Monitored office inventory and ensured supplies were stocked to support daily operations
- Assisted in customer relations by making outbound calls, confirming appointments, and providing after-care support
- Handled confidential healthcare data with accuracy and ensured compliance with regulatory standards
Education
Graduate Diploma - Project Management
Algoma University
Skills
- Strong Customer Service Skills
- Detail-Oriented
- Adaptable & Proactive
- Excellent Communication
- Multitasking
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Appointment Scheduling & Customer Database Management
- Strong Organizational & Problem-Solving Skills
- Experience Handling Inbound & Outbound Calls
- First Aid & CPR Certified
Languages
English
Certifications And Skills
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Appointment Scheduling & Customer Database Management
- Strong Organizational & Problem-Solving Skills
- Experience Handling Inbound & Outbound Calls
- First Aid & CPR Certified
Timeline
Client Support Specialist
Connecting 2 Work
01.2020 - 01.2022
Administrative Assistant (Freelance)
Medical College
01.2018 - 01.2020
Graduate Diploma - Project Management
Algoma University
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