Sreelakshmi Shaji
Scarborough,ON
Summary
Dedicated Quality Assurance and Project Management graduate with a strong foundation in quality control processes and project planning. Proven ability to collaborate with cross-functional teams, meet deadlines, and ensure the highest standards of quality. Adept at problem-solving, communication, and utilizing project management tools to drive successful outcomes.
Overview
3
3
years of professional experience
Work History
Team Leader
Kfc
02.2022 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Process Associate/Customer Support
Ags Health
05.2021 - 11.2021
- Provided primary customer support to internal and external issues
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Responded to customer requests for products, services, and company information.
Junior Biomedical Trainee
Rajagiri Hospital
10.2020 - 01.2021
- Inspected, tested and calibrated medical equipment before installing.
- Documented information regarding installations, repairs and inventory checks.
- Performed preventive maintenance for medical equipment.
Education
Pg Diploma - Project Management
Georgian College
Oakville, ON08.2023
Pg Diploma - Quality Assurance And Manufacturing
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2022
Bachelor Of Technology - Biomedical Engineering
Karunya Institute of Technology
India06.2020
Skills
- Customer Support
- Inventory Control
- Quality Assurance
- Team Management
- Knowledge of quality management frameworks
- Managing scope changes and variations
- Key Performance Indicators (KPI)
- Sales Expertise
- Ms project
- Knowledge in using Ms word
- Ms excel
- Social media
- Content creater (youtube)
- Shift Scheduling
Timeline
Team Leader
Kfc
02.2022 - Current
Process Associate/Customer Support
Ags Health
05.2021 - 11.2021
Junior Biomedical Trainee
Rajagiri Hospital
10.2020 - 01.2021
Pg Diploma - Project Management
Georgian College
Pg Diploma - Quality Assurance And Manufacturing
Conestoga College Institute of Technology And Advanced Learning
Bachelor Of Technology - Biomedical Engineering
Karunya Institute of Technology
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