Sreelakshmi Nandakumar
Calgary,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Senior Client Service Associate
Mantle Solutions
Cochin, India, Kerala
08.2020 - 03.2023
- Verifiying invoices for accuracy, completeness and compliance with company policies and procedures.
- Resolved escalated issues pertaining to invoices, purchases and receipts and provided timely solutions.
- Built relationships with my clients through proactive communication regarding product updates and changes.
- Ensuring that the invoices correspond to purchase orders and delivery receipts to confirm that the goods and services were received as billed.
- Maintaining organized records of all invoices, including electronic and paper copies by entering invoice details into ERP system accurately and promptly.
- Collaborated closely with other departments to coordinate cross-functional activities related to client accounts.
- Developed an in-depth understanding of company products, services, policies and procedures.
- Received Wow award for best performance in accurately verifying invoices and posting for its payments.
Customer Service Representative
Muthoot FinCorp
Cochin, India, Kerala
05.2020 - 08.2020
- Ensured quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of the branch.
- Promoted products and services by consistently cross selling and upselling them at every opportunity.
- Maintained all data and records related to daily transactions.
- Addressed customer complaints promptly and efficiently via phone, email and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Cashier
Cooperative Superstore
Cochin, India, Kerala
04.2018 - 01.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated POS system efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Master of Arts - Ecommerce
MES College For Advanced Studies Edathala
Kerala05-2019
Bachelor of Arts - Finance And Taxation
ILM College of Arts And Science
Kerala03-2017
Skills
- Project management expertise
- Process improvement initiatives
- Strong interpersonal skills
- Regulatory compliance understanding
- Effective problem solving
- Conflict resolution abilities
- Financial Planning
Timeline
Senior Client Service Associate
Mantle Solutions
08.2020 - 03.2023
Customer Service Representative
Muthoot FinCorp
05.2020 - 08.2020
Cashier
Cooperative Superstore
04.2018 - 01.2019
Master of Arts - Ecommerce
MES College For Advanced Studies Edathala
Bachelor of Arts - Finance And Taxation
ILM College of Arts And Science
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